AutoNation Honda Dulles

I originally bought my Honda at this dealership. My Honda's life is going strong with all the great care from the service department. I especially want to thank Adam Kearney for taking great care My Honda's life is going strong with all the great care from the service department. I especially want to thank Adam Kearney for taking great care from the very beginning of my Honda life. More

The customer service was fantastic. In addition to getting my vehicle fixed same-day, Paul also arranged transportation for me to get home, as well as back to pick up my vehicle and add In addition to getting my vehicle fixed same-day, Paul also arranged transportation for me to get home, as well as back to pick up my vehicle and added a complimentary car wash. Would highly recommend this location and their great staff. More

Broke the wheel stud on my 2012 Honda Fit when I was rotating my tires due to a gas station inspector over tightening my wheel lugs with an impact wrench. With the gas station unwilling to accept respo rotating my tires due to a gas station inspector over tightening my wheel lugs with an impact wrench. With the gas station unwilling to accept responsibility I had Autonation help me out after I realized there is no way to knock out the old stud without removing the bearing. I feel like I got a fair price and fantastic service to replace my front wheel bearing and broken stud. They took me in next day and turned the repair around in a day. All around, a great experience. More

They have always treated me right. They are professional and always update on the services they are providing and advise me of any concerns and only 1 time I had a problem, but they qu They are professional and always update on the services they are providing and advise me of any concerns and only 1 time I had a problem, but they quickly rectified it. More

Excellent service, Hector Cabrera is a true professional and very kind, everything was done in a reasonable time. Thank you! and very kind, everything was done in a reasonable time. Thank you! More

Took over 3. 5 hours for an oil change and this is with an appointment. They tried to tack on additional “recommended” services totaling over $1,000 to a car that 5 hours for an oil change and this is with an appointment. They tried to tack on additional “recommended” services totaling over $1,000 to a car that has a little over 42,000 miles. And they came to me with this at the 3 hour mark. Not going back there again unless there’s a recall on my car. My expectation was perform the services I came for which should have taken no longer than an hour and if they did feel that I needed optional services done don’t tell me while my car is still on the lift after 3 hours of waiting. They should tell me this as I’m checking out. They don’t seem to think that people make appointments for a reason (need to pick kids up from school, get back to work, etc…); keep in mind my appointment was for an oil change. If they can’t keep that within an hour, then they shouldn’t book that many people at the same time slot. More

I had a great experience yesterday (9/7/22) at AutoNation. Fawad was my customer service rep was great! He was kind and helpful, not to mention super polite. He was able to get me a shuttle withou AutoNation. Fawad was my customer service rep was great! He was kind and helpful, not to mention super polite. He was able to get me a shuttle without issues and called me with updates. The service was expensive, but that’s to be expected at a place like this. I’ll be back for my next service. More

The experience at AutoNation Honda Dulles is always good. I use to have an Acura, and at Acura service locations, the service is off the charts high. Honda falls a bit short of that. I use to have an Acura, and at Acura service locations, the service is off the charts high. Honda falls a bit short of that. More

Adam the service tech, is excellent to work with. Fantastic customer service, and easy to work with! Fantastic customer service, and easy to work with! More

Adam & Mike - Both friendly, efficient, knowledgeable, and responsive gentlemen. Great Honda representatives! Always a pleasure to work with. and responsive gentlemen. Great Honda representatives! Always a pleasure to work with. More