AutoNation Honda Dulles - Service Center

I would like to make sure Honda of Dulles management team at the service department is aware that working with your service adviser Bradley Burch is the reason we bring all 3 of our Honda vehicles! Brad has at the service department is aware that working with your service adviser Bradley Burch is the reason we bring all 3 of our Honda vehicles! Brad has been taking care of us for a while and he has always have been very professional, attentive and honest. we really appreciate his service! please make sure he gets noticed for his hard work and dedication to the customers! keep him forever. Octavio and Kathleen Guendert More

Hi AutoNationFollowing up of the order, invoice number Hi AutoNation Following up of the order, invoice number is 778929_AN837-S_2022-01-24_1, I don’t understand why did you charge me $78 for check up? Hi AutoNation Following up of the order, invoice number is 778929_AN837-S_2022-01-24_1, I don’t understand why did you charge me $78 for check up? Right before i made the appointment with you guys, someone in the dealer told me its free of charge for the check up if the vehicle is bought within a year. Therefore i brought my car in today to have you guys checked the problems i am having trouble with. but ended up i had to pay $78 just for check up without fixing the problem. im totally disappointed at the service. More

I appreciated the prompt thorough service on my Accord. Brad provided great service and was very helpful Brad provided great service and was very helpful More

Dulles Autonation Honda has been my dealer since they opened. The service manager keeps me abreast of what my vehicle service requirements are and ensures there no surprises. The facility is clean and opened. The service manager keeps me abreast of what my vehicle service requirements are and ensures there no surprises. The facility is clean and provide telework capabilities and transportation options depending on your needs. I buy my vehicles there in part due to their service center. Thank you Dulles Autonation Honda! More

Ever since I bought my next Honda Pilot in 2018 I have been taking it to Dulles Honda for service. They do a wonderful job! been taking it to Dulles Honda for service. They do a wonderful job! More

The front desk, The guy before Richard and Richard is approachable. Keep it up guys. Thank you approachable. Keep it up guys. Thank you More

I was in for a minor service. I was signed in with no waiting. The waiting area is clean and comfortable. waiting. The waiting area is clean and comfortable. More

Great customer service and explanation of what may have been wrong with my vehicle. Promptly called to advise the problem and provided me with options for fixing it. Would recommend them to friends and f been wrong with my vehicle. Promptly called to advise the problem and provided me with options for fixing it. Would recommend them to friends and family. More

Be honest with the customer of how much time a service is going to take. I was told 1-1/2 hour, without asking; but when I asked about the status of my car (after 2 hours) the service rep.'s computer indica going to take. I was told 1-1/2 hour, without asking; but when I asked about the status of my car (after 2 hours) the service rep.'s computer indicated the service completion was "promised at 5:00 (3 vs 1-1/2 hours)". The computer pads are a great idea but need to find a way to take precautions to sanitize them given we are in the throes of COVID. More

I scheduled service after I read reviews, and they lived up to their 5-star rating. Although my car wouldn't start at home and I had it towed in, they were unable to replicate the problem. They kept it an up to their 5-star rating. Although my car wouldn't start at home and I had it towed in, they were unable to replicate the problem. They kept it an additional night, to see if it was cold weather. It was not. In the end, they just charged me for the headlight bulb they replaced. More