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AutoNation Honda Dulles - Service Center
Sterling, VA
1,372 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,372 Reviews of AutoNation Honda Dulles - Service Center
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December 16, 2021
I purchased my Honda Pilot (Elite) from AutoNation and was promised for complimentary first 2 servicing. First servicing was properly done, and Even the battery was replaced under warranty as it failed th was promised for complimentary first 2 servicing. First servicing was properly done, and Even the battery was replaced under warranty as it failed the load test. Was super happy! The second complimentary servicing was just done last week. However, they were not willing to do it for free. They mentioned that there are lot of changes in the management. Finally, they agreed to do it complimentary. Later when I was handed the invoice, they charged for $24.99 for tire rotation, just the oil change was free. It was B1 servicing that my vehicle required and this includes tire rotation, which I tried to consult with the service consultant. His answer was, this is all he can do, and there can be no changes to the invoice. In order for me to be able to take the vehicle from the dealership, I would have to make the invoiced payment. I paid and left with sour feeling. I felt cheated, even though it wasn’t much. More
by prb
Employees Worked With
Not sure
December 14, 2021
Could not of been simpler. They took good care of us -quoted us a fair price, did the work on time and were extremely friendly. Best service ever. We have been coming there for eight years and we treat -quoted us a fair price, did the work on time and were extremely friendly. Best service ever. We have been coming there for eight years and we treated so very very well. Thank you. More
by Yong4ever
Employees Worked With
Sawad Hassan
December 10, 2021
The service representative called and explained all the needed repairs and what was critical and what could be delayed. I was called when vehicle was ready for pickup and offered ride if needed. needed repairs and what was critical and what could be delayed. I was called when vehicle was ready for pickup and offered ride if needed. More
by cskjgc86
Employees Worked With
Sydney Thorp
December 09, 2021
The service was excellent. Adam was very helpful and courteous. The shuttle drivers, especially Isaac, were courteous and enjoyable to talk to. courteous. The shuttle drivers, especially Isaac, were courteous and enjoyable to talk to. More
by Ralph A Leon
Employees Worked With
Adam, Isaac, Sydney Thorp
