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AutoNation Honda Dulles - Service Center
Sterling, VA
1,372 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,372 Reviews of AutoNation Honda Dulles - Service Center
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November 25, 2021
Did a great job on my brakes after they failed inspection elsewhere. Competitive price including online coupon. Just drove 450 miles thru hilly PA, much improved. Friendly service. Are right on W&OD trail, elsewhere. Competitive price including online coupon. Just drove 450 miles thru hilly PA, much improved. Friendly service. Are right on W&OD trail, brought my bike for some exercise while work was being done. More
by Mike H
Employees Worked With
Can't recall service person's name, he did a very nice job
November 25, 2021
We always get outstanding service and Aden Kearney is a pleasure to work with. He constantly goes above and beyond to make sure we get great service for a fair price. pleasure to work with. He constantly goes above and beyond to make sure we get great service for a fair price. More
by Cbuff97
Employees Worked With
Adan Kearney
November 25, 2021
Its different experience every time you go to this dealership but this time it was a good experience for me as I booked the service online and I got a new service advisor who was very courteous and ex dealership but this time it was a good experience for me as I booked the service online and I got a new service advisor who was very courteous and experienced. At the same time he did not try to over sell the services which were recommended for near future. More
by Neelam
Employees Worked With
Aaron
November 23, 2021
Fawad was a pleasure to work with. His follow-up and genuine effort to get things right was greatly appreciated, especially on the cusp of a major travel holiday. genuine effort to get things right was greatly appreciated, especially on the cusp of a major travel holiday. More
by maggielahr
Employees Worked With
Fawad Hassan , Sydney Thorp
November 23, 2021
Will be looking elsewhere. First, the service rep went to the wrong car...thought he was servicing another before he went to mine. Then asked, why didn't you tell me. Then another customer came up to hi to the wrong car...thought he was servicing another before he went to mine. Then asked, why didn't you tell me. Then another customer came up to him and asked if his car was ready. The guy said asked why didn't he call? The customer stated I did 3 times and the rep said you didn't leave a message. Then he shook his head like the other customer was inconveniencing him. Don't think this person was Sydney Thorp. If he was, he needs some customer service skills refresher course or something. Alanna took over (guy must of went home) and thank goodness for that because she was very helpful and courteous. Also, 300 for labor cost for 1 1/2 hours worth of work? xxx? Should have chosen another profession. More
by JoeManc
Employees Worked With
Alanna (Great work...very courteous)., Sydney Thorp
November 23, 2021
Went to AutoNation Honda of Dulles for service and general maintenance. Was told needed to change timing belt and water pump ($1k+ job). That service had been completed just over one year ago at a d general maintenance. Was told needed to change timing belt and water pump ($1k+ job). That service had been completed just over one year ago at a different dealer so I wonder if they really looked at things and what else they are recommending that doesn't need to be done? Also told me my power steering pump was leaking and needs to be replaced for $1,200. No leaks are obvious though - nothing on the ground. Going to get a second opinion on that. Beware of service being recommended that might not need to be done. More
by jarms
Employees Worked With
Richard Francisco
