AutoNation Honda Dulles - Service Center

It was fine. The service seemed a bit slow, I waited 4 hours for an oil change and an inspection. If the reason was labor shortage I get it but I saw people who came after me leave before I got my car. Co hours for an oil change and an inspection. If the reason was labor shortage I get it but I saw people who came after me leave before I got my car. Communication could be a bit better about my options whether it be the drop off service, waiting at the dealer, etc. It might’ve just been miscommunication. More

Great service from Hassan, my service rep. Fully explained the problem and work to be performed. explained the problem and work to be performed. More

The service was fast, exact and of good quality. Brad, the person in the reception handled everything very expertly. He also had good suggestions for future services that may be needed. Dariusz Swiet the person in the reception handled everything very expertly. He also had good suggestions for future services that may be needed. Dariusz Swietlik More

Very pleased with the service I have received. Fawad very friendly. My car always returned to me in a very clean condition after service. Thanks to all. very friendly. My car always returned to me in a very clean condition after service. Thanks to all. More

When I took my car to them for maintenance there was a dent on the windshield but when they brought the car back to me there was a big crack from where the dent was to the middle of the windshield and whe dent on the windshield but when they brought the car back to me there was a big crack from where the dent was to the middle of the windshield and when I called Oscar Castro attention he said that the crack was already there and I told him that wasn’t true. I believe this crack happened during their complimentary precision care powered by Clorox, which he denied that the car wasn’t washed. So I asked to speak with the manager, after speaking with him he was so mean, rude and very irresponsible. All he said was he will not fix my glass that I should call my insurance and he walked away. He even denied not washing my car. I requested to see their camera to prove to them that my windshield was not broken before I went there and he said there’s no way he can help me. More

My service advisor was very helpful, as usual. Although I had come in just for VA safety and emission check, he noted that the car was almost due for routine service. I was able to take care of that at th I had come in just for VA safety and emission check, he noted that the car was almost due for routine service. I was able to take care of that at the same visit and save a return. I found all staff members to be friendly and helpful. I appreciate the wifi in the waiting area so I was able to use my time there productively. More

Good service Fawad provided good suggestions and details Good service Fawad provided good suggestions and details about the service. Car wash could have been better as it was not cleaned outside properly. Good service Fawad provided good suggestions and details about the service. Car wash could have been better as it was not cleaned outside properly. Thanks More

Thank you for your excellent service and customer service. Each time I have visited the dealership, every department has been professional, friendly, and helpful. I would recommend this dealership t service. Each time I have visited the dealership, every department has been professional, friendly, and helpful. I would recommend this dealership to family and friends. More

Dulles Honda Car Dealer is full of very friendly and professional services and always! Alanna always go above and beyond to help to get my car done! professional services and always! Alanna always go above and beyond to help to get my car done! More

Great service. Always thinking about the customer and the customer’s time. customer’s time. More