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AutoNation Honda Dulles - Service Center
Sterling, VA
1,376 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,376 Reviews of AutoNation Honda Dulles - Service Center
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July 22, 2021
The auto center is scheduling beyond what they can handle with the number of mechanics on site and the amount of parts in stock. This is resulting in long waits for the customers--namely 3-5 hours for basic with the number of mechanics on site and the amount of parts in stock. This is resulting in long waits for the customers--namely 3-5 hours for basic services such as state inspection, oil changes, and brake inspections. The service rep was polite despite dealing with rightfully frustrated customers. The service center should focus more on customer satisfaction and a good experience rather than overbooking to get folks trough. This short term strategy may result in loyal customers finding another service center. More
by hondaperson
Employees Worked With
adam
July 21, 2021
They don't care about customers. Although I made an appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. More
by Sean
Employees Worked With
Aaron
July 21, 2021
Excellent service is always provided at this dealership with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 More
by PJ Snow
Employees Worked With
Alana and service team
March 05, 2021
Bought my car at this dealership, was told the Drive shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of co shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of communication and and respect shown was horrible not to mention how long it took to fix. It's sad the treatment I received being I actually purchased my vehicle there I will try another Honda dealer for future service. More
by M Brown
Employees Worked With
Service Department
August 30, 2018
Horrible bodywork, ignores phone calls Horrible bodywork done, and ignores my calls to try and get issue resolved. They have no better business bureau accreditation. Do yourself a favor, Horrible bodywork done, and ignores my calls to try and get issue resolved. They have no better business bureau accreditation. Do yourself a favor, find another dealership. Any other dealership. More
by Jschaiss
Employees Worked With
David Wallace
May 08, 2018
Worst service I've ever had at any dealership Simply unwilling to respond to a problem that it appears they could not fix. When they figured that out the service writer, service manager, parts and Simply unwilling to respond to a problem that it appears they could not fix. When they figured that out the service writer, service manager, parts and service director and general manager all thought it was best to not answer the phone and not return phone calls. But this seems to be the corporate culture because after writing to AutoNation corporate office .....guess what, no reply. I took the vehicle to another dealership and got a prompt resolution. If you consider doing business at any AutoNation you may want to reconsider. More
by page1
Employees Worked With
Everyone in the service dept.
January 19, 2018
Above and Beyond Service Center Staff The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we boug The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we bought from the used car dept. at Auto Nation. After just two weeks, the car was in need of repair and the service department was fantastic with their communication with us and making sure the car was repaired and safe for my daughter to drive it. They worked with us financially even thought the car was bought as is and had only a 5 day warranty. The used car sales manager was lacking in communication, but the service manager and staff certainly made up for it. They proved to be dependable, honest and trustworthy. More
by Jennifer G.
Employees Worked With
Adam Kearney
September 23, 2016
Sales, service, customer service A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic tour A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic touring model from college park Honda which has 100 times better customer service. So I take my civic to auto nation for service on 21sep16, I did get a loaner which is nice, but I can't get anyone to return my calls, I've had an infotainment system issue since I bought the car and auto nation just can't get it right. I've been there several times for the same issue but their respond time on returned phone calls is almost non-existent and the management has holds no accountability. I only go to auto nation because it's close. More
by Matt
Employees Worked With
Service, sales and general cust serv.
September 01, 2016
Great service and explained every step!! A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. C A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. Chris worked with me through possible options on how to get it fixed. He was very reassuring that we would figure it out. Later on that evening , I got another call from Chris that my ac condesor went out too. At this point I was so overwhelmed and did not know what to do. Chris calmed me down and was able to apply a lot of discounts to ease the high amount needed to fix my car. AND just recently my emissions light went on and I called and left a message for him because I had such a great experience. He ended up texting me what was going on and we ended up chatting on the phone and he gave me a suggestion of what I could do myself in order to solve the issue therefore not needing a visit to the shop. Chris is a wonderful advisor and I will be sure to bring all my business to him!! More
by Xanaducrvgirl
Employees Worked With
Chris Durbin
