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AutoNation Honda Dulles - Service Center

Sterling, VA

4.6
1,371 Reviews

1,371 Reviews of AutoNation Honda Dulles - Service Center

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June 02, 2023

Friendly and helpful service advisors. Problem is, how long they take if you have to wait. I was there from 2:30 to 6;00PM. Might have to find somewhere else or leave overnight for service More

by cookrobert026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember.
Jun 05, 2023 -

AutoNation Honda Dulles responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (571) 357-3961 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 01, 2023

Adam is the reason I have all my work done at Autonation Honda Dulles. He’s an honest rep in the service department. His team of mechanics do great work. More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
Jun 05, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at AutoNation Honda Dulles! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 01, 2023

The service department was very courteous, prompt, and friendly. Kept me updated on progress of my car and costs. More

by Conniegray84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Paul
Jun 05, 2023 -

AutoNation Honda Dulles responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2023

Called service department and asked for an oil change appointment and was told by the associate that the price I was quoted was incorrect even though I had a statement with the price and suddenly she han More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
Jun 05, 2023 -

AutoNation Honda Dulles responded

Hi Jamie, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.

May 31, 2023

great service. unclear with warranty services covered under our purchase agreement with the financing “expert” More

by pg.taylor
Recommend Dealer
Yes
Employees Worked With
oscar
Jun 02, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 30, 2023

Great. Easy. Fast. Enjoyable experience. Job done right. I will return for future services on my Honda. More

by BigSwingingD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fawa
Jun 01, 2023 -

AutoNation Honda Dulles responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 29, 2023

My wife and I have bought two cars here and have three of them serviced here. Enough said. More

by vbxtc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 01, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 27, 2023

Michael helped me so much. I have two cars and he had me out of there within a few hours and both cars were fixed/serviced and I wasn’t totally broke !!!! Amazing service! Will More

by pbene23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Helmke
May 31, 2023 -

AutoNation Honda Dulles responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 27, 2023

The staff was excellent in getting the tires replaced, and getting me on my way in an expedient manner. Thank you to Adam and the whole team for being fabulous! More

by uscamyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 31, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 26, 2023

After I purchased my Honda CRV in 2016, I have been getting great service and care. More

by gayatrirama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
May 30, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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