AutoNation Honda Dulles - Service Center

Adam is my service guy, I bring 3 cars and I always look for him because he is very professional and respectful. for him because he is very professional and respectful. More

Hector & Adam provided excellent customer service. Both were courteous & explained the needed services well. Always a good experience. Both were courteous & explained the needed services well. Always a good experience. More

Fawad provided excellent customer service. He went above and beyond to make sure I was taken care of and all of my issues were resolved in a timely and satisfactory manner. He went above and beyond to make sure I was taken care of and all of my issues were resolved in a timely and satisfactory manner. More

We just purchased a used Honda Accord and needed a few accessories. The parts department had most items, and the items they didn't have were shipped to them very quickly. We needed a usb accessory insta accessories. The parts department had most items, and the items they didn't have were shipped to them very quickly. We needed a usb accessory installed, and the services department provided up front details and pricing, and got me out the door as quickly as possible, including a car wash on the way out. Autonatiion made everything extremely convenient, which helps with a busy life style. More

I have felt this dealership has been very helpful with any problems or concerns. The people if have dealt with always left me feeling that they have reviewed any possible problems and let me know that if any problems or concerns. The people if have dealt with always left me feeling that they have reviewed any possible problems and let me know that if something would need to be dealt with now or can be put off for a bit. More

Dealership is nice, the people are friendly and not too pushy. Plenty of space to sit while waiting. pushy. Plenty of space to sit while waiting. More

Air conditioning repair, Adam explored and found a less expensive repair option than the initial assessment. expensive repair option than the initial assessment. More

My CR-V had a seat belt recall and it needed some other work. Service work performed was excellent. Adam’s explanation of needed services was thorough and honest. Cost was reasonable. I waited at the s work. Service work performed was excellent. Adam’s explanation of needed services was thorough and honest. Cost was reasonable. I waited at the service center while they worked on my Honda and Adam got me in and out as quickly as possible. I always have all my CR-V work done at Honda Dulles. I have had Adam as a service representative several times before and he has always gone out of his way to be courteous and helpful. He is an asset to their dealership. I have been using Honda Dulles for several years for my CR-V and my daughter’s Accord and the quality of the work performed and the service has always been top notch. I have never had an unpleasant experience while waiting for my vehicle and the coffee is surprisingly good. More

I brought my car in for couple of honda airbag inflators recall. After they fixed the last one my car was sitting for sometime as I was working remotely and not driving it a lot. When I started to drive, I recall. After they fixed the last one my car was sitting for sometime as I was working remotely and not driving it a lot. When I started to drive, I noticed the SRS light on and I read online and it said its on to let you know that no passenger is sitting so airbag is off. Few months (late last year) later a couple of times my child (above 10-12 years old) sat on passenger side and I noticed it was sometimes on other times off. So I thought maybe it has something to do with the weight limit. After few such instances I read online and it seemed like the weight limit for the light on/off was much less. I opened a case with Honda and got in touch with someone but after few conversations they told me that someone would get back to me. But I didn't hear from anyone for 1-2 months (and since I wasn't driving much or driving alone I just waited for Honda to get in touch). I then called them and told them that no one has contacted me, they then directed my complaint to someone in your dealership. I don't remember the name of the person (from your dealership that called me), but he told me that he would look into it and get back to me, which he never did. I brought the car early this year for service and asked them about this light. I was told they would've to run the diagnostic for $160+. When I told them that this issue has been happening for sometime and I've a case with Honda on this as well spoken with one of Honda of dulles service guy. He said regardless I've to pay diagnostic and insisted that SRS light has nothing to do with airbag inflator system recalls. I just brought the car for emissions and safety inspection and it was failed by your service person citing SRS light. Again I repeated the same story to him and his service manager. Needless to say I was again told the same story that it has nothing to do with recalls and I need to now pay $180 diagnostic fee. In fact your service manager asked me why I waited that long and I explained him the same above reasons: a) I wasn't driving car too much coz of remote work b) Whenever I drove I was driving only solo so didn't pay attention most of the times and then I thought it had to do with either no one sitting or passenger side or the weight issue when someone was sitting. Its only when I realized that there could be something else going on then I opened the case with Honda last year. And I brought this issue earlier this year when I brought the car for service. But both times my complaint was dismissed as a) why I waited that long or b) It doesn't have to do with recalls. Despite my insistence that this thing started to happen after the recalls were fixed. I am very disappointed at Honda first and then your dealership for a complete failure to follow up on my complaint and a total lack of ownership. In fact, a full effort to either deflect this issue by saying a) Why I waited that long (despite my above stated reasons) or b) It has nothing to do with recalls and I must pay for diagnostic. And to throw more salt on my wounds, since earlier this year I've been getting these emails/text messages about how your dealership wants to buy either my accord or car. I think I understand this trick, first find faults in the car, quote exuberant service charges to fix it and then follow up with these emails so customer says lets just sell the car to dealership. My question: If my car has so many flaws why your dealership is so anxious to buy it? Needless to say I will not be bringing my car back to dealership and will try my best to tell others about my experience. Is this how am I treated for being a customer of Honda of dulles for more than 10 years? Alix More

I was at AutoNation Honda Dulles for a seatbelt recall and happened to need an oil change as well. Paul was the person I worked with upon arriving. He estimated that it could take up to three hours for th and happened to need an oil change as well. Paul was the person I worked with upon arriving. He estimated that it could take up to three hours for the recall to be completed and said he would see that my oil change was scheduled, too. I planned to wait on the premises. To my surprise, everything was completed in less than an hour. Paul even made sure my car was washed. Many thanks to Paul and to AutoNation Honda Dulles. More