AutoNation Honda Dulles - Service Center

Hector Ca,bers Altamira provided outstanding customer service, the best I have had. He ordered my parts, told me what to expect, follow-up and got me out sooner than expected. He promised and delivere service, the best I have had. He ordered my parts, told me what to expect, follow-up and got me out sooner than expected. He promised and delivered my repair very seamlessly. I was very impressed as he was kind and easy to work with. I am glad that he is my service provider.....fs More

Following a routine maintenance service at the dealership for my new vehicle, I noticed an oversight. After filling up the washer fluid, I discovered that the oil cap was missing, and oil had spilled through for my new vehicle, I noticed an oversight. After filling up the washer fluid, I discovered that the oil cap was missing, and oil had spilled throughout the engine compartment. Naturally, I was frustrated and promptly returned to the dealership. My service advisor, Ryan Parsons, facilitated my complaint and arranged for me to speak with the service manager, Tim Nguyen. Both individuals took responsibility for the situation, apologized, and took immediate action to rectify the issue. They thoroughly cleaned the engine compartment and replaced the oil cap. In addition, they compensated me fairly for the inconvenience. I was impressed with the way they handled the situation. While mistakes do happen, it's how they are addressed and resolved that counts. I see this as a learning experience and don't wish to harshly criticize the technician responsible for the oversight. They work hard, and I'm sure it was a simple mistake that could have happened to anyone. Ultimately, I'm satisfied with the resolution and appreciate the dealership's commitment to customer service. More

I've continued to be pleased with this service center. They have the paperwork, inspections each time and the service writer takes time to explain when I have questions. They have not been pushy with me a They have the paperwork, inspections each time and the service writer takes time to explain when I have questions. They have not been pushy with me at all and I haven't been told to get needless service. I purchased the car in 2019 and have had all my services there. Well done Mike and all. More

Knowledgeable and friendly staff. Very professional and courteous . Very helpful in answering questions. No pressure tactics. Efficient service process. Very professional and courteous . Very helpful in answering questions. No pressure tactics. Efficient service process. More

Great service department! Quick and efficient and work completed as promised. Would recommend this dealership! Quick and efficient and work completed as promised. Would recommend this dealership! More

Aaron Ortiz is Excellent - very professional and very helpful - will always work with Aaron at AutoNation Dulles helpful - will always work with Aaron at AutoNation Dulles More

Always so very helpful and professional. Have been coming to AutoNationDulles for years! Have recommended to family and friends ! Have been coming to AutoNationDulles for years! Have recommended to family and friends ! More

My service supervisor Aaron Ortiz was excellent. My only concern is your phone system is very difficult to get someone to answer. My only concern is your phone system is very difficult to get someone to answer. More

I have been very pleased with the service I receive at Autonation Honda. I am a retired, single woman who relies on my service rep to guide me in the maintenance of my 2012 Honda CR-V. Having confidence Autonation Honda. I am a retired, single woman who relies on my service rep to guide me in the maintenance of my 2012 Honda CR-V. Having confidence in my service rep is one of the most important things to me. Thank you for taking care of my vehicle over the past several years. More

Just had auto VA state inspected and it was a bit of a wait but worth it. My car was washed which was much appreciated. And Fawad Hassan is always pleasant and efficient. Bought my auto from Auto Natio wait but worth it. My car was washed which was much appreciated. And Fawad Hassan is always pleasant and efficient. Bought my auto from Auto Nation and have always been pleased with their service. More