AutoNation Honda Dulles - Service Center

I had a recieved an email with a 15% off recommended service. I was thinking it was automatically applied to bill. When I got home I did not see any discount on bill. Think advisors should be asking a service. I was thinking it was automatically applied to bill. When I got home I did not see any discount on bill. Think advisors should be asking about any discount offer or just bring it up. I saw later in very small print, it has to be brought up during the write of the bill. Seem like a poor way to treat customers. I have had all my servicing done at your dealership. This makes me question myself about doing it again. More

Fawad was very communicative about the maintenance that my car required. Service was done quickly and everyone was very friendly. my car required. Service was done quickly and everyone was very friendly. More

Service advocates for was very nice but the cost for replacing the fog light to be able to pass inspection was way overpriced replacing the fog light to be able to pass inspection was way overpriced More

More than 2 hour wait for a simple oil change and filter is too much. is too much. More

We've been using the service department at AutoNation Honda Dulles since they opened. Makes sense since we have purchased or leased all of our Honda's (too many to count) at the dealership. This time aro Honda Dulles since they opened. Makes sense since we have purchased or leased all of our Honda's (too many to count) at the dealership. This time around, my wife's 2020 C-RV was due for its 30K checkup. Paul, the service advisor gave me a friendly greeting and talked me through some items that needed to be replaced and didn't push back or press me when I declined one of the suggested items. They completed the work in a timely manner and treated me in a professional, yet friendly manner. Plus, the complimentary car wash is a nice benefit. I can't express strongly enough my long-term satisfaction with the Service Department. Adam and his team is great! Next up is my 2016 Honda Civic. More

Oddly happy they didn’t come out with a list of additional work to suggest. They mentioned what Honda suggests with no hard upsell. 👍 additional work to suggest. They mentioned what Honda suggests with no hard upsell. 👍 More

I recently took my Accord for routine servicing. It went very smoothly and my car was ready precisely when promised. The waiting room was spacious, clean and comfortable. It went very smoothly and my car was ready precisely when promised. The waiting room was spacious, clean and comfortable. More

Brought vehicle in for an oil change. They did a bunch of standard checks and I believe they damage my car battery in process. My car starts up immediately without any issue when I took i They did a bunch of standard checks and I believe they damage my car battery in process. My car starts up immediately without any issue when I took it in, it cranks up immediately when I check my car in ( the receiving agent start it up to check the milleage), and it starts immediately when they took the car to the garage for the oil change. When I received my car back the battery was completely dead. They said my battery tested bad and that I need to pay $214 for a new one. This is unbelievable. I've had battery gone bad before but never one that went from working 100% of the time to dead dead. My 2017 vehicle only has 22k miles on it. I only take it out on weekend for a spin to keep the battery charged and always kept garaged. Very dissappointed with this service center. More

Adam was who our contact was to have my daughter’s 2017 Honda Accord serviced, (brake flush, transmission service & an alignment) he was extremely helpful & kind, a pleasure to deal with, we would definite Honda Accord serviced, (brake flush, transmission service & an alignment) he was extremely helpful & kind, a pleasure to deal with, we would definitely like to work with him again going forward, the only concern I had was the estimate for the 3 services emailed to us didn’t include labor, so the total bill was about $200 more than the estimated figure sent in the email.. I only bring it up because I think most customers having their car serviced at a dealership would want to know that or have the labor be included in the estimate so they can be better prepared to pay their bill.. More

My advisor Mike was really nice to deal with. Understood my needs, was fast, efficient and knowledgeable. My car was ready before promise time and pick up was smooth and easy. Understood my needs, was fast, efficient and knowledgeable. My car was ready before promise time and pick up was smooth and easy. More