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AutoNation Honda Dulles - Service Center
Sterling, VA
1,377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,377 Reviews of AutoNation Honda Dulles - Service Center
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January 31, 2023
My last service visit went smooth & surprising with reasonable wait time of an hour. Mr. Adam explained the following services done. A1 maintenance- oil change, tire rotations & software updates relate reasonable wait time of an hour. Mr. Adam explained the following services done. A1 maintenance- oil change, tire rotations & software updates related to auto-start-stop. Total service cost covered by my purchased maintenance service plan. More
by jpr
Employees Worked With
Mr. Adam
January 31, 2023
My recent experience with AutoNation in Sterling, VA wasn't great. Its always confusing and time consuming process to drop off and pick up car. If you are lucky, you get a good service person. During wasn't great. Its always confusing and time consuming process to drop off and pick up car. If you are lucky, you get a good service person. During our last visit, while picking up car, I got a rude rep who didn't want to help at first place. And they took more than 20 mins to locate papers/keys for our car. We had no idea if we were supposed to ask for help from other reps or wait as no status update was provided. They weren't even sorry for our wait. More
by Hetal
Employees Worked With
Don't remember name
January 26, 2023
Great service and friendly people. Was called after service, picked up car. Explained my issue in a good way. A high estimate, but it's a dealership. Was called after service, picked up car. Explained my issue in a good way. A high estimate, but it's a dealership. More
by Colby
Employees Worked With
Michael, Oscar
January 26, 2023
From the moment till the end of my vehicle service it was great experience. They kept me informed through out the process and all the parts are directly from the Honda manufacturer. Would recommend this cen great experience. They kept me informed through out the process and all the parts are directly from the Honda manufacturer. Would recommend this center to anyone who owns Honda. More
by Sudhirkmit
Employees Worked With
Mike
January 25, 2023
Here is my recent experience with Honda AutoNation in Sterling, VA: 1) I called the service department on Sat afternoon to schedule an appointment for a recall notice associated with the back up camer Sterling, VA: 1) I called the service department on Sat afternoon to schedule an appointment for a recall notice associated with the back up camera on my Ridgeline. They quickly made an appointment for me. When I asked if they had the needed part for the replacement, they transferred me to the parts department. 2) After a long wait, a parts employee told me that they didn't have the part and I would have to reschedule the work for a few days later. They returned me to service to remake the appointment. After another long wait, they inadvertently hung up on me. 3) I called back restarting the long wait and the service department finally remade the appointment for in accordance with the advice from the parts dept. Ten min. later the parts department called me telling me that they could not/not order the part until service looked at the truck first. 4) The parts person said they did not know what the service dept was going to do with the inspection, but I had to bring the truck in for an inspection. So the parts department transferred me back to service department to remake the original appointment for the inspection. 5) After another long wait, someone else came on the line took my name and number and said someone would call me back when the appointment scheduler was available. After no call back for more than 30 min, I decided it was best not to proceed with this dealership and I was able to cancel the existing appointment on-line. 6) At least in this circumstance, the right hand had no idea what the left hand was doing at this dealership. A lack of understanding and coordination between the service scheduler, the parts department, and the service department left me highly frustrated, and the process showed little consideration for the customer's time and left a very bad impression! More
by eshaffer46
Employees Worked With
Did not take their names.
January 25, 2023
Paul is exceptional service customer service representative his service recommendations very accurate, he is great communicator with each step of they way, not pushy. Service experience was sea representative his service recommendations very accurate, he is great communicator with each step of they way, not pushy. Service experience was seamless and amazing all they way. I would also want to appreciate service mechanics who do great job. Thanks!!! More
by victorsarin
Employees Worked With
KATONA,PAUL
January 25, 2023
Recall notice and some problems resulted in an appt to correct keyless system. Adam was very professional in working to solve the problem. He was. Able the week prior to solve a differential noise issu correct keyless system. Adam was very professional in working to solve the problem. He was. Able the week prior to solve a differential noise issue on my other Honds More
by Rich
Employees Worked With
Adam
January 16, 2023
I've never had such a bad customer service experience with this dealership until this past week. First of all, the online scheduling system is AWFUL. I wanted to wait for my appointment, but that option with this dealership until this past week. First of all, the online scheduling system is AWFUL. I wanted to wait for my appointment, but that option wasn't available. I could only chose a drop off, when I used to be able to select the choice to wait. When I arrived at the dealership for the appointment the employee acted as though I was wasting his time. He completely blew me off when I mentioned the website issue and that I would rather wait. He said there wasn't a wait option available because it was "already selected by another customer"...seriously? That was not the case at all. I had checked other times that were at least 4 weeks out, and I was STILL only given a drop off option. I did not appreciate his condescending attitude towards me. I begrudgingly rescheduled the appointment for the following day, but then I ended up needing to cancel it. The appointment confirmation very clearly has a link to modify the appointment online, but of course that wasn't going to work either. So, I called to make a new appointment and again mentioned another website issue..to which I was told that I needed to "call to cancel an appointment." There's nothing in the confirmation email that says that, and if it did, what's the point in offering the online option? Again, it felt like my frustration wasn't valid. When I finally made it to my 3rd appointment attempt, the same employee I met with at my first attempt once again acted as though I was wasting his time. It was ridiculous. The only saving grace after everything finished was that the man who helped me get checked out was MUCH more courteous than everyone else. It's otherwise truly unfortunate that this was such a stressful experience. More
by kpg616
Employees Worked With
Fawad Hassan
