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AutoNation Honda Dulles - Service Center
Sterling, VA
1,374 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,374 Reviews of AutoNation Honda Dulles - Service Center
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January 09, 2023
I have been so pissed in my life. Honda nation Sterling messed up my day.I got to Honda around 10.30 in the morning, a gentleman instructed me to pull forward .As am sitting in my car Honda nation Sterling messed up my day.I got to Honda around 10.30 in the morning, a gentleman instructed me to pull forward .As am sitting in my car like I always do waiting for someone to help me ,nobody came but all the cars behind me where being helped.For 30mins been waiting but all the stuff ignored me ,until I got out of the to ask for help,I always service my car there but today I felt racism at its peak.They literally ignored me because I was a black woman and When I asked for a manager to my surprise the manager didn't care about how I was treated.He was even rude and tried to tell me how I should feel after am been neglected. The manager did not even show any kind of remorse ,that is when I realized that he is a racist too like his team.I have never felt discrimination in my whole life.I didn't know racism still exist in this day and age.Its SAD!!!. I will never ever go there again for service.The stuff and the manager are all the same.RACIST!!!! More
by mirriam Ndlovu
Employees Worked With
I forgot their Names
January 06, 2023
The service advisors and parts department have been very helpful with maintenance, repairs, choosing and ordering new tires. Appointment times are convenient. I would recommend Honda Dulles for service appo helpful with maintenance, repairs, choosing and ordering new tires. Appointment times are convenient. I would recommend Honda Dulles for service appointments. More
by Darlene
Employees Worked With
Adam K.
January 05, 2023
For 3 days I am trying to get hold of someone in service department without luck. Keep listening to virtual assistant but no one picks up. I am sure you are loosing business department without luck. Keep listening to virtual assistant but no one picks up. I am sure you are loosing business More
by Majed
Employees Worked With
No one
January 04, 2023
I had to take my car in to repair a warranty item. They did a fabulous job. Paul was very attentive, professional and polite. He provided superb customer assistance and went above and beyond to ensu They did a fabulous job. Paul was very attentive, professional and polite. He provided superb customer assistance and went above and beyond to ensure that the work performed was to my satisfaction. More
by Alison
Employees Worked With
Paul
January 04, 2023
A special thanks to Adam K. for his excellent customer service and communication skills. Always a pleasure having his assistance. for his excellent customer service and communication skills. Always a pleasure having his assistance. More
by jmichaelclancy
Employees Worked With
Adam Kar...
January 03, 2023
I am always pleased with the service I receive at Autonation Dulles. Knowledgeable staff that tries to work with you to ensure your car remains in the best shape possible. Does not try to gouge for m Autonation Dulles. Knowledgeable staff that tries to work with you to ensure your car remains in the best shape possible. Does not try to gouge for money. More
by mnyhaha
Employees Worked With
Fawaad Hassan
