AutoNation Honda Dulles - Service Center

Fast service but never returned my call. , I had a question about the oil change. , I had a question about the oil change. More

I've never had such a bad customer service experience with this dealership until this past week. First of all, the online scheduling system is AWFUL. I wanted to wait for my appointment, but that option with this dealership until this past week. First of all, the online scheduling system is AWFUL. I wanted to wait for my appointment, but that option wasn't available. I could only chose a drop off, when I used to be able to select the choice to wait. When I arrived at the dealership for the appointment the employee acted as though I was wasting his time. He completely blew me off when I mentioned the website issue and that I would rather wait. He said there wasn't a wait option available because it was "already selected by another customer"...seriously? That was not the case at all. I had checked other times that were at least 4 weeks out, and I was STILL only given a drop off option. I did not appreciate his condescending attitude towards me. I begrudgingly rescheduled the appointment for the following day, but then I ended up needing to cancel it. The appointment confirmation very clearly has a link to modify the appointment online, but of course that wasn't going to work either. So, I called to make a new appointment and again mentioned another website issue..to which I was told that I needed to "call to cancel an appointment." There's nothing in the confirmation email that says that, and if it did, what's the point in offering the online option? Again, it felt like my frustration wasn't valid. When I finally made it to my 3rd appointment attempt, the same employee I met with at my first attempt once again acted as though I was wasting his time. It was ridiculous. The only saving grace after everything finished was that the man who helped me get checked out was MUCH more courteous than everyone else. It's otherwise truly unfortunate that this was such a stressful experience. More

Quick and easy process. My service advisor went out of his way to give me advice on my rims. My service advisor went out of his way to give me advice on my rims. More

I have been an AutoNation Honda Dulles for almost a decade and have always enjoyed fair, prompt service and prices. The staff are professional and efficient. Special thanks to Adam Kearney for always f decade and have always enjoyed fair, prompt service and prices. The staff are professional and efficient. Special thanks to Adam Kearney for always facilitating a positive experience! More

I started taking my car to this dealership 2 yrs ago. I've been pleased with the quality of service, professionalism, & courteous staff. I've been pleased with the quality of service, professionalism, & courteous staff. More

Hector was very professional and provided exceptional explanations during my service visit. He answered all my questions to my understanding. explanations during my service visit. He answered all my questions to my understanding. More

It was very easy to get an appointment for a very convenient time and they were very prompt at completing the work. convenient time and they were very prompt at completing the work. More

The service advisors and parts department have been very helpful with maintenance, repairs, choosing and ordering new tires. Appointment times are convenient. I would recommend Honda Dulles for service appo helpful with maintenance, repairs, choosing and ordering new tires. Appointment times are convenient. I would recommend Honda Dulles for service appointments. More

For 3 days I am trying to get hold of someone in service department without luck. Keep listening to virtual assistant but no one picks up. I am sure you are loosing business department without luck. Keep listening to virtual assistant but no one picks up. I am sure you are loosing business More