AutoNation Honda Dulles - Service Center

I've continued to use the service department here after buying my accord new in 2019. Quick easy service with experienced service writers. I've been happy each time and will return again. I really apprecia buying my accord new in 2019. Quick easy service with experienced service writers. I've been happy each time and will return again. I really appreciate the time taken to review previous service and to not try and duplicate things that have already been done. The continued service log is greatly appreciated and continued tracking of service to get it done right the first time drives my return. More

Adam is awesome - from the moment I stepped in until my car was ready to be picked up, he was most helpful in explaining the service. car was ready to be picked up, he was most helpful in explaining the service. More

I receive terrific service and fair pricing. When a loaner was not available the dealer picked up the cost of a Lyft. When a loaner was not available the dealer picked up the cost of a Lyft. More

Adam is always professional, helpful and has my van ready on time. I definitely recommend this dealership. on time. I definitely recommend this dealership. More

Unfortunately I have to share that my last experience in the Autonation Honda dealer was unpleasant. I went for a simple oil change on one of my cars. The representative confirmed my contact information on the Autonation Honda dealer was unpleasant. I went for a simple oil change on one of my cars. The representative confirmed my contact information on the form but still the person who was contacted was my husband who is included for any emergency, and he was out on a trip. Nobody called or texted my phone. When finally I got the notification through my husband that the car was ready and that they were suggesting additional maintenance, I tried to contact the representative assigned to the labor but went straight to her voicemail so I left a message to return my call. Next day I called again to the service department around 6pm, when finally somebody answered, they hung up on me. I waited next day and same thing happened. After 4-5 days with no response I just paid for the oil change and picked up the car. I’ll be looking for another place to do the maintenance my car needs. More

Fawad Hassan provided an excellent customer service and attention to detail in regards to the needs of my vehicle. Thank you Hassan for being such a great help when I needed. I would definitely look for yo attention to detail in regards to the needs of my vehicle. Thank you Hassan for being such a great help when I needed. I would definitely look for you next time my car needs service!!!!! 5 stars for you…. Top notch!!!! Freddy. More

I’ve been coming to AutoNation where I bought my car in 2015. I’ve always had great work done and never had a serious problem with my CRV since I bought it. I attribute that to the mechanics who work the 2015. I’ve always had great work done and never had a serious problem with my CRV since I bought it. I attribute that to the mechanics who work there. Many thanks to them! More

I brought my husbands car in for repairs yesterday and had Alanna as my service advisor. She was amazing! She was prompt in her communications with me, and kept me involved with each decision and step in had Alanna as my service advisor. She was amazing! She was prompt in her communications with me, and kept me involved with each decision and step in the process. I would absolutely recommend going to this dealership to work with her. I worked while my car was being serviced and the wifi inside was fast, drink selection great and bathrooms clean. Kudos to all involved! More

AutoNation Dulles Rocks! ! They are conveniently located, super clean and the staff is super friendly and professional! Michael Helmke rocks.....he makes a visit painless and ! They are conveniently located, super clean and the staff is super friendly and professional! Michael Helmke rocks.....he makes a visit painless and treats you like family! More

Adam Kearney gets the job done promptly, is professional and always gives great customer service. He should teach customer service to others. Adam always returns my calls and keeps me informed about my car and always gives great customer service. He should teach customer service to others. Adam always returns my calls and keeps me informed about my car status and needs. Only one suggestion, please have more people answer the phones. It is frustrating to have to make repeated calls when appointments are needed. More