AutoNation Honda Dulles - Service Center

Transparency is key, the communication on the service advisor was always good, keeping me informed at all times. Oscar did a great job. advisor was always good, keeping me informed at all times. Oscar did a great job. More

Honest and fair service. The communication was great; they called me to inform me of what was happening every step of the way. I also appreciated that they provided Lyft ride The communication was great; they called me to inform me of what was happening every step of the way. I also appreciated that they provided Lyft rides at no cost to me, to and from the dealership. That was much more convenient for me than the previous shuttle service. They even washed the car before giving it back to me. Both Paul and Oscar did a great job! More

Great customer service and prompt. Headache free in getting my Honda fixed the very next day! Headache free in getting my Honda fixed the very next day! More

Communication was excellent. Everyone was friendly and courteous. Adam took time to explain things to me. Going to the dealership is not a chore! Everyone was friendly and courteous. Adam took time to explain things to me. Going to the dealership is not a chore! More

Was able to get an appt in the time needed. Very nice to work eith Very nice to work eith More

Arrived at dealership at appointed timed for emission and mechanical inspections and was quickly logged in. Advised that wait time would be on1 to one and one-half hour. Car was ready and washed one hour l mechanical inspections and was quickly logged in. Advised that wait time would be on1 to one and one-half hour. Car was ready and washed one hour later. More

The service area was clean and welcoming. Oscar was very professional and clearly explained what was necessary. Oscar was very professional and clearly explained what was necessary. More

Friendly and courteous service rep. Phone communication is a challenge with this Dealership. Couldn't get an answer, and twice call was dropped. 2 out of 5 calls went to voicemail. I re Phone communication is a challenge with this Dealership. Couldn't get an answer, and twice call was dropped. 2 out of 5 calls went to voicemail. I resorted to emailing my Service Rep. directly. This was a great idea, because he was very responsive via email. Processes and procedures are lacking in the phone department, making a very frustrating experience. More

Communication from service was excellent on the status of my car. Good service was provided my car. Good service was provided More

Very well run service center. Oil changed and emissions inspection done. Thanks AutoNation Honda Dulles! Oil changed and emissions inspection done. Thanks AutoNation Honda Dulles! More