AutoNation Honda Dulles - Service Center

Great customer service from all the staff and specially from Alanna. She is always very friendly and helpful from Alanna. She is always very friendly and helpful More

Fast service. Honest assessment of service needed and quote for service was accurate and fair. Honest assessment of service needed and quote for service was accurate and fair. More

It was great to be able to schedule my VA state safety inspection and wait indoors. It took about 30 minutes. Appreciate Mike keeping things moving. Much, much better than waiting an hour or more at a ser inspection and wait indoors. It took about 30 minutes. Appreciate Mike keeping things moving. Much, much better than waiting an hour or more at a service station or having to drop the car off for a day. More

Appointment scheduled a few days prior. The check-in and service was very prompt. Time was taken to determine cause of problem, and the repair work was done quickly considering the customer The check-in and service was very prompt. Time was taken to determine cause of problem, and the repair work was done quickly considering the customer volume. What needed to be done was explained, and my representative (Demitrius) took it upon himself to assist me in saving some money with discounts. More

Took my car here for the usual state emissions test. The service folks were quick and efficient, everyone was professional and I was able to get the emissions test taken care of without issue. Also appr The service folks were quick and efficient, everyone was professional and I was able to get the emissions test taken care of without issue. Also appreciated the car being washed before given back to me. More

performed the necessary service and kept me advised of the details and progress the whole time. the details and progress the whole time. More

My service experience last week was perfect. Done quickly with a super service representative. It was a 10 out of 10 .event Mike H Done quickly with a super service representative. It was a 10 out of 10 .event Mike H More

I made an appointment for an oil change and I arrived about 20 minutes early. When I drove into the service area, no one seemed to notice that I was there. After a few minutes, I just stepped out and loo about 20 minutes early. When I drove into the service area, no one seemed to notice that I was there. After a few minutes, I just stepped out and looked for someone. No one acknowledged me still. So then I just walked over to one of the people sitting a desk and asked if I had to check in. He didn't look at me because he was busy working, and he just said to wait at my vehicle and someone will come to me. So I sat in my car. 25 minutes later, a man walked up to my car and asked if anyone had helped me yet. This was only because I was blocking a person behind me whom he was helping. I said no one helped me yet, so he helps me. He finally processes my car and I go to the waiting room. This was about 8 minutes after my scheduled time. The dealership just didn't seem friendly. I have been to a few before for service and they treat you like royalty. This place not so much. I'll probably go back for service because they are close to me. If there was another dealership that was around me, I would probably not come back here. More

They were attentive, reliable and didn’t push for the extras when I went for a routine oil change. extras when I went for a routine oil change. More

Hector was great to work with. Sent me texts to keep me updated on their progress. Sent me texts to keep me updated on their progress. More