AutoNation Honda Dulles - Service Center

Excellent service experience as always. Fawad Hassan has always been my preferred service advisor. He always takes the time to go through things in detail and is able to answer any questi Fawad Hassan has always been my preferred service advisor. He always takes the time to go through things in detail and is able to answer any questions I have. More

Although I did not purchase my vehicle here, I have had it serviced here twice now, and each time has been exceptional. I especially enjoy the online invoicing so that I can pay from my phone and simply co it serviced here twice now, and each time has been exceptional. I especially enjoy the online invoicing so that I can pay from my phone and simply collect my vehicle when work is complete. Really nice feature! More

Staff was friendly and professional. Liked the free coffee and car wash. Have absolutely no complaints. Liked the free coffee and car wash. Have absolutely no complaints. More

I've had excellent service at Auto Nation, especially this most recent visit. I have been especially pleased working with Alanna Baylor as my service coordinator. this most recent visit. I have been especially pleased working with Alanna Baylor as my service coordinator. More

Just wanted to said Oscar Castro is awesome ⭐️⭐️⭐️⭐️⭐️ This dealer team, make me feel great 👍🏻 ⭐️⭐️⭐️⭐️⭐️ This dealer team, make me feel great 👍🏻 ⭐️⭐️⭐️⭐️⭐️ More

Adam Kearney is awesome. He was able to resolve my issues in a timely manner. Highly recommend him. He was able to resolve my issues in a timely manner. Highly recommend him. More

Customer service is definitely not a priory for this service dept. When I called to set up the appointment for an oil change/tire rotation and trailer hitch install, I was told it would take about 4 ho service dept. When I called to set up the appointment for an oil change/tire rotation and trailer hitch install, I was told it would take about 4 hours. When I dropped it off Saturday at 8:15am I was told it would take all day. I informed them I needed the vehicle before 3pm as I had a function to go to and picking up my vehicle on Tuesday was not an option (because of holiday weekend). The service rep said he would try and have it done by 2pm. I called at 1:30pm and was told everyone was at lunch so I called at 2pm and the system put me in loop where I couldn’t get a hold of any live person.I gave up. Finally I called again at 4pm and left a message with a live person. I was called back at 4:15 stating my car was done, with no explanation or apologies for not getting it done sooner as promised. Had they called me and communicated the delay I would have been fine but no communication whatsoever from these people. Payment was fun because they got the total cost wrong and I had to spend time dealing with that. Overall it was a bad experience and not somewhere I would recommend to anyone. More

So nice service from Hector Explained everything that the car needs and future recommendations As alway coming back for service the car needs and future recommendations As alway coming back for service More

Adam Kearney is the reason why I bring all my cars here, even though it is further away for me. Adam combines friendliness with professionalism; he is a trusted advisor. After every service visit, I drive a even though it is further away for me. Adam combines friendliness with professionalism; he is a trusted advisor. After every service visit, I drive away with the same confidence as the first time I drove away when I purchased my car here. More

Friendly and helpful staff. Good communication. Great facility, always clean and organized. Waiting area is spacious. Good communication. Great facility, always clean and organized. Waiting area is spacious. More