AutoNation Honda East Las Vegas - Service Center

When I first set the appointment for a replacement of a weather stripe for my drivers door, I gave them great detail about the issue and the location of the stripping. The first appointment took just over weather stripe for my drivers door, I gave them great detail about the issue and the location of the stripping. The first appointment took just over a hour of waiting time to be informed they had to order a piece. With that our service rep stated they would call when the piece came in and that should be within two to three days. After no calls in two weeks, I called to be informed that they forgot to call. During the second appointment after waiting for over two hours I was informed that they ordered the wrong piece. As I was being informed that they made a mistake I asked if when they get the correct piece if they could call and have my car worked on immediately, I was informed that would not happen. They work on cars in order and I would have to do the same, make a new appointment and wait. I expressed that it seemed they would want to make a exception since this was the second appointment and I have now waited over 3 hours to get nowhere, which was met with oh well. On the fourth day I received the call that they had the right piece and all appointments were booked so I had to wait a week and a half. I asked to speak to a manager, which I left a message related to the issues I was having. The manager did call back, and was pleasant and stated he would have my service rep call the next day to set the appointment for early that Saturday. To my amazement the service rep never called, so I showed at the time the manager stated they would set the appointment via the service rep assigned to my ticket. It was hard to read the rep, that they were surprised I showed up with out being called or upset that I actually showed up to have service on my car. Over all I would say this was the worse customer service I have received in a long time by any company and has made me decide that I would never purchase a vehicle from Autonation ever again and specifically this location. I have also decided that I would research on having my car serviced at a different Honda dealership moving forward. More

Very professional people, friendly, honest and on time. As soon as we arrived, came to us, took our car to do the service, we stayed on the waiting room, provided drinks (delicious coffee) and watched TV. As soon as we arrived, came to us, took our car to do the service, we stayed on the waiting room, provided drinks (delicious coffee) and watched TV. So the time runs fast. Thank you so much More

My dealer is for me experience super nice I’m very happy with the service to my car and professional sevice with the service to my car and professional sevice More

Charlotte was super professional yesterday during my complimentary oil change service. She kept me up to date during my wait time outside on how long it would be before she brought me inside for servic complimentary oil change service. She kept me up to date during my wait time outside on how long it would be before she brought me inside for service with the other honda service messenger. Also, she offered me some other suggested maintenance options that were needed for my car and how long it would be before my next scheduled service check up. I’ll call you to schedule my next check up when time comes. Thank you, Charlotte. More

Juan was very helpful with our issues on our car and made sure everything was taken care of. Highly recommend everyone deal with Juan if given the opportunity. Great service. sure everything was taken care of. Highly recommend everyone deal with Juan if given the opportunity. Great service. More

Es el mejor dealer de Las Vegas, su atención es excelente . Se los recomiendo . Mi experiencia fue excelente . Se los recomiendo . Mi experiencia fue excelente More

The dealer helped me get back on the road when I needed new tires without an appointment!! Would recommend to anyone who needs good service done. new tires without an appointment!! Would recommend to anyone who needs good service done. More

Have purchased 3 cars from these people over the past several years and have and still use them for servicing my car. Never been disappointed with timeliness, cost and quality of service. several years and have and still use them for servicing my car. Never been disappointed with timeliness, cost and quality of service. More

That dealership I think is the number one on the valley of las Vegas because the attention what they give to the costumer it's so friendly and also the time it's so fast and the price it's excellent. Thank of las Vegas because the attention what they give to the costumer it's so friendly and also the time it's so fast and the price it's excellent. Thanks for your hard work I really appreciate I love it.very nice work you guys doing. Keep it like that never change. More

I've been taking my pilot here since I moved to Las Vegas 4 years ago. It will be really great when the new construction is finished. 4 years ago. It will be really great when the new construction is finished. More