AutoNation Honda East Las Vegas - Service Center

When I got there the place was super busy so I thought I'd be there all day but somehow I was out of there in less than two hours I'd be there all day but somehow I was out of there in less than two hours More

They doing the device very fast I like and they are so nice but I think is a little expensive, I think if they down the price is more better for us !! nice but I think is a little expensive, I think if they down the price is more better for us !! More

Kevin's customer service was excellent and he was able to answer all my questions regarding my car service. Easy to set up appointments thru their website answer all my questions regarding my car service. Easy to set up appointments thru their website More

Me gusta el dealer de honda porque tienen muy buen servicio la gente es muy amable y siempre están ay para ayudarme servicio la gente es muy amable y siempre están ay para ayudarme More

Charlotte in service department is very good with what she does. It was an overall good customer service. she does. It was an overall good customer service. More

My service rep was very professional and nice. He was a joy to work with and explained everything to me. He was a joy to work with and explained everything to me. More

Easy to schedule (and reschedule) appointment. Car was checked in promptly and the service was completed much earlier than expected. Car was checked in promptly and the service was completed much earlier than expected. More

My wait time was shorter than expected. My advisor was very friendly and made sure that he explained what my car needed. My advisor was very friendly and made sure that he explained what my car needed. More

When I first set the appointment for a replacement of a weather stripe for my drivers door, I gave them great detail about the issue and the location of the stripping. The first appointment took just over weather stripe for my drivers door, I gave them great detail about the issue and the location of the stripping. The first appointment took just over a hour of waiting time to be informed they had to order a piece. With that our service rep stated they would call when the piece came in and that should be within two to three days. After no calls in two weeks, I called to be informed that they forgot to call. During the second appointment after waiting for over two hours I was informed that they ordered the wrong piece. As I was being informed that they made a mistake I asked if when they get the correct piece if they could call and have my car worked on immediately, I was informed that would not happen. They work on cars in order and I would have to do the same, make a new appointment and wait. I expressed that it seemed they would want to make a exception since this was the second appointment and I have now waited over 3 hours to get nowhere, which was met with oh well. On the fourth day I received the call that they had the right piece and all appointments were booked so I had to wait a week and a half. I asked to speak to a manager, which I left a message related to the issues I was having. The manager did call back, and was pleasant and stated he would have my service rep call the next day to set the appointment for early that Saturday. To my amazement the service rep never called, so I showed at the time the manager stated they would set the appointment via the service rep assigned to my ticket. It was hard to read the rep, that they were surprised I showed up with out being called or upset that I actually showed up to have service on my car. Over all I would say this was the worse customer service I have received in a long time by any company and has made me decide that I would never purchase a vehicle from Autonation ever again and specifically this location. I have also decided that I would research on having my car serviced at a different Honda dealership moving forward. More

Very professional people, friendly, honest and on time. As soon as we arrived, came to us, took our car to do the service, we stayed on the waiting room, provided drinks (delicious coffee) and watched TV. As soon as we arrived, came to us, took our car to do the service, we stayed on the waiting room, provided drinks (delicious coffee) and watched TV. So the time runs fast. Thank you so much More