AutoNation Honda Fremont

Bad Service Experience I had a very disappointing experience with my recent service visit at AutoNation Honda Fremont. First, I called to schedule a recall service, and the call center agent sched experience with my recent service visit at AutoNation Honda Fremont. First, I called to schedule a recall service, and the call center agent scheduled me for a specific date, telling me that the necessary part would be in stock by then. Since my vehicle was also due for maintenance, I decided to schedule the maintenance at the same time so I wouldn’t have to make another trip. I did not receive any phone call or voicemail before my appointment. When I arrived on the scheduled date, I was assisted by Service Advisor Fabian Flores, who informed me that they did not have the part in stock and that they would simply call me once it became available. I explained to him that the dealership was the one that selected and scheduled the appointment date and told me the part would be available, which was the reason I scheduled it for that particular day. Fabian explained that their call center agents are not always updated on the parts inventory. While I understand that communication gaps can happen, this is something that should be addressed internally so customers are not made to take time off or rearrange their schedules unnecessarily. Fabian appeared ready to walk away, so I mentioned that fortunately, I had also scheduled my B16 maintenance service for that day. I then specifically asked him to check several things in addition to the regular maintenance, including: * Needed system updates since when I connect my apple play the “audio part does not sync & also showed him the sys update code TT02 * The condition of the brakes since it squeaks *Windshield washer fluid tank to be filled up I specifically mentioned the windshield washer fluid because during my previous maintenance service, it had not been refilled. I expected these specific requests to be checked and for me to receive an update when the service was completed. After approximately two hours, I received a text message and a missed call informing me that my vehicle was ready. When I returned, I followed up with Fabian and asked whether the brakes had been checked and whether the windshield washer fluid had been filled. Regarding the brakes, he told me that they were still new and there was no problem. Regarding the washer fluid, he said they normally fill it as part of the service but that he would check. He then took the car back, returned with my key, and when I asked again whether the fluid had been filled, he said he would check. He eventually discovered that it had not been filled, so the vehicle had to be taken back inside again just to add the washer fluid. Before leaving, I also checked whether the system update had been completed. Unfortunately, it had not been done either. I then needed additional assistance from Harold, a supervisor, and another service advisor to address it. Overall, this experience involved far more hassle and wasted time than it should have. If I had not repeatedly followed up and triple-checked each item before leaving, I would have driven away with some of the specific requests I made simply not completed. I was also expecting to receive a customer feedback survey from Fabian so I could provide my feedback directly. When I did not receive one, I called AutoNation Honda Fremont to follow up. I eventually received a call from Eric, the Service Manager, and explained the entire situation to him. I appreciated that he took the time to listen and told me that he would speak with Fabian and the technicians about improving how services are handled so customers’ time is not unnecessarily wasted. I hope this feedback is taken seriously. My main concern is not that an issue occurred, but that multiple things had to be repeatedly checked and followed up on by me before the vehicle was actually ready to leave. Customers should be able to trust that the items they specifically request will be addressed and communicated clearly before their vehicle is returned. More

The service is pretty good, Saturday waiting is long but that says a lot of how customers want to come to this dealer. that says a lot of how customers want to come to this dealer. More

Great Customer service, felt comfortable with the negotiated price, the concerned representative who dealt with us(David) was extremely patient & friendly! Overall a good deal. negotiated price, the concerned representative who dealt with us(David) was extremely patient & friendly! Overall a good deal. More

My overall experience was good in buying the car. Except getting ahold of people and the service department returning my call. The sales department was also impossible to connect to my sales person a Except getting ahold of people and the service department returning my call. The sales department was also impossible to connect to my sales person and have called many unsuccessful times with no answer or call back. Was told by dealer could take my car to any Honda dealer for service and went to Hayward Honda who told me not interested in service my car and go back to wear it was purchased Fremont. Not a good policy. More

We always go to this location they were honest and easy to talk to. Especially Ashron and his team are great. He answered all My question and my request for this sale. to talk to. Especially Ashron and his team are great. He answered all My question and my request for this sale. More

The buying experience was delightful. Made the deal over email and a short discussion. Once arriving at the dealership, everything was smooth and exactly as described. I would return to p Made the deal over email and a short discussion. Once arriving at the dealership, everything was smooth and exactly as described. I would return to purchase another vehicle in the future. More

It was great, but plan to be there for a while and leave the kids at home they will get board. the kids at home they will get board. More

New CR-V purchase went very smoothly. Price negotiation process with sales rep Ky was very smooth. I will definitely recommend Fremont AutoNation Honda dealership to friends for their nex Price negotiation process with sales rep Ky was very smooth. I will definitely recommend Fremont AutoNation Honda dealership to friends for their next vehicle purchase. More

Great service. Service agent Francisco was amazing, was kind nice a great assets to Honda.. Service agent Francisco was amazing, was kind nice a great assets to Honda.. More