AutoNation Honda Fremont

Waiting too long for check in. Others there too early and get in before your time is scheduled. get in before your time is scheduled. More

Another terrible experience which started with my service advisor providing the incorrect part # to my warranty company leading to my claim process being held up for a day. Not only that, but I was told the advisor providing the incorrect part # to my warranty company leading to my claim process being held up for a day. Not only that, but I was told the part was on backorder until Feb. 14, 2022. I had to call around myself and let the dealership know where to find the part locally in stock the same day! Advisor was out the day following my car being dropped off and didn't have anyone step in to follow up or help which led me to call and get bounced around to voicemails most of the day while trying to get the status of my vehicle. Once the claim was denied and repairs were authorized by me, the service advisor started playing games and calling my work phone on a Saturday to leave me updates on my voicemail there instead of on my cell phone. Then when asked about it, they tried to play dumb and act like they were unaware of what they were doing. After being without my car for 4 days and spending $1,171 I came in to pick up my vehicle and my paperwork was incomplete and my car was covered in dirty water spots which is not how I dropped it off. I also paid for an oil change and when I got in my car, the front left tire was at 29 psi so clearly air was not added to my tires as is standard with such service. The lack of overall helpfulness and customer service also led me to cancel the synthetic oil change package that I pre-paid for in the amount of $850 as well. When I came in, I asked for help with transferring the service to my new vehicle and was told that wasn't an option. However when I got home and called the administrator, they referred me back to the dealership for assistance! Despite this facility being close to my house, I am now willing to go out of my way to Autonation in Hayward or directly to Dodge and even pay extra if needed for service. I have tried and tried to give you my business and the level of professionalism, customer service and empathy for your return customers when put in these situations such as myself is beyond disappointing. The service manager I left a VM for never even called me back; you really need to do better. More

I have sent my car in for three issues for diagnostic. The AC is generating hot air at the driver's side, sound with car transiting from motion to stop and loud noise on startup the engine in the morning. The AC is generating hot air at the driver's side, sound with car transiting from motion to stop and loud noise on startup the engine in the morning. None of the issue got addressed or found out the root causes after sending to the deal's auto service department twice. I paid 600.00 for the AC issue plus diagnostic fee, however the driver's side still generates hot air in AC mode. Looks like I have to make another trip to auto Honda dealer, hope third time charm really works and the issue can get fixed. More

Works quickly and had a good selection available when many dealerships are low inventory right now. many dealerships are low inventory right now. More

Devron helped me and made my experience GREAT. He knows customer service and knows what he’s doing. Thank you Devron! customer service and knows what he’s doing. Thank you Devron! More

Great customer service by Andy Mui , I will return for service he is 5 stars service he is 5 stars More

The auto mechanics are not to be trusted in their work. Don't go here. I've spent $4946.07 total just this year 2021. With total of only 3 visits..Jan,April,and Sept. On Dec 4 2021 I was told my civic lx Don't go here. I've spent $4946.07 total just this year 2021. With total of only 3 visits..Jan,April,and Sept. On Dec 4 2021 I was told my civic lx 2013 still has an oil leak at transmission rear area. My question is why haven't they been able to repair it. Even after I paid to replace Rear main seal in April. Guess the Big question is..Did they really do the work? Seems to me they didn't and charged me for it anyway. Today 12/9 I took my car to another Honda mechanic and was told that job was not done correctly. Thats why its still leaking. So,now that the mechanics that I once trusted just screwed up my car royally. I feel I am forced to buy a new car because of their incompetence. Oh forgot to mention they also charged me twice for changing the external drive belts in Jan and Sept. Really they are good for at least 60,000 miles. Or once again I ask Was the job really done? Or just charging me for it. Once again please be careful when coming to Fremont AutoHonda for service. More

Very nice staff thats why i always came back here to get my service on my car my service on my car More