AutoNation Honda Fremont

It was easy to make an appointment. I arrived on time, my car was processed right away. The service representative (SR) greeted me with a smile. The SR hailed a LYFT ride from the deale I arrived on time, my car was processed right away. The service representative (SR) greeted me with a smile. The SR hailed a LYFT ride from the dealership to my house...nice little perk! The car service provided was quick. My car was turned in clean too, thanks for the carwash! I will continue to get my service done at AutoNation Honda Fremont. More

I came in for service on Tuesday December 6th and worked with service adviser Dao. He was courteous, professional and I was very happy that my car was ready in right around one hour. with service adviser Dao. He was courteous, professional and I was very happy that my car was ready in right around one hour. More

Good team takes time to understand needs of customer and provide suggestion based on it provide suggestion based on it More

I was very pleased with My service at AutoNation Honda Fremont. I went for an oil change service without an appointment and was pleasantly greeted by Dao. He took My car and within an hour I was finishe Fremont. I went for an oil change service without an appointment and was pleasantly greeted by Dao. He took My car and within an hour I was finished. Could not have been more Happy! Thank You Dao for My excellent treatment! More

I was very pleased with the service I received from Dao. He was thorough in answering my questions. He was attentive to my concerns regarding the need to replace two defective tires. I felt I was in "good He was thorough in answering my questions. He was attentive to my concerns regarding the need to replace two defective tires. I felt I was in "good hands" working with him. More

My Honda Fit 2019 had a flat tire on the entry to highway. FSP replaced the spare tire for me. It was urgent to get a replacement tire. The next day I called several Honda dealers nearby. AutoNation highway. FSP replaced the spare tire for me. It was urgent to get a replacement tire. The next day I called several Honda dealers nearby. AutoNation Honda Fremont has Honda Fit original tire (Continental) in stock with the lowest price. Its installation labor cost for one tire is $25, which is also very reasonable. Even though the appointment booking was full. The service Dept operator asked me to walk in. I walked in and waited for about 2 hours. The tire got replaced. I am very satisfied. I also want to thank to service advisor Nathan. He also applied Costco Auto Program 15% off coupon for me when I asked. I truly appreciate. His service is beyond my expectation. More

Brian has gone out of his way to make sure we were taking care of immediately! He stayed in constant contact with us to inform us on the progress of our pilot. We have been customers for many yrs and will be care of immediately! He stayed in constant contact with us to inform us on the progress of our pilot. We have been customers for many yrs and will be for many more. More

Reliable and good service, we will go back for our next maintenance visit . We will recommend to our friends. maintenance visit . We will recommend to our friends. More

I had issues with the steering being off-center, the manager was very helpful and informative. Nathan provided excellent service and highly recommended personnel. manager was very helpful and informative. Nathan provided excellent service and highly recommended personnel. More

Waited 45 mins in the car just to check in, then another 5-10 mins to meet with advisors. There were roughly 5=6 cars behind me also waiting. Once inside, an employee walked by me and asked if he could help 5-10 mins to meet with advisors. There were roughly 5=6 cars behind me also waiting. Once inside, an employee walked by me and asked if he could help me. I asked to speak with a manger and he said he was a manager. I informed him of my wait time and he relayed that a couple of employees called in sick and "did you see the sign out there, we are trying to hire." Unacceptable. I told him that as a manager why wasn't he out there helping his staff. The staff that checked me in and the advisor I met with were professional, friendly and doing the best they could. But to see a manager strolling around with a smile on his face when he could be better served jumping in and helping customers as well as the employees did not make for good customer service. This was disappointing as I had my ride also waiting the 45 mins. More