AutoNation Honda Lewisville - Service Center

My husband and I where satisfied with the excellent customer service, Shaela answers all our questions and offered us the bests option services for our car. Thanks Shaela. customer service, Shaela answers all our questions and offered us the bests option services for our car. Thanks Shaela. More

This place is either a rip off or grossly incompetent. I had a rodent damage on my 1 year old Odyssey and their initial estimate for fixing countershaft speed harness was $1757 - $66 for parts and $1691 f I had a rodent damage on my 1 year old Odyssey and their initial estimate for fixing countershaft speed harness was $1757 - $66 for parts and $1691 for labor. I questioned multiple times on why the labor is so high and the response was that this is what their system recommends that this job pays. Instead of getting it repaired elsewhere as it’s a new vehicle, I opted for getting it done at dealership by using insurance. When the insurance adjuster shows up - they give the same estimate but the adjuster pushed back that the labor to replace the part they mentioned is typically $500 and he didn’t approve it. He even called other Honda dealerships in the region and they said the estimate was egregious and didn’t make sense. Adjuster had to go the second time to get the vehicle opened up and asked the technician to explain the work and adjuster pointed another part that was needed as well for the labor they quoted and the estimate went to $2465. Had it not been for the insurance adjuster - this dealership would have charged me a bomb for the labor they didn’t do and would have done subpar work - something that you don’t expect when you get your vehicle serviced from a dealership. Beware of what this dealership and cross verify with other dealerships and elsewhere before going ahead. I have been a 3 year loyal customer with autonation (bought 1 vehicle and did all my services here) and I am not trusting my two Hondas with this dealership ever again! More

Great Customer Service. I made an appointment and was greeted warmly. My car was ready within the hour. I made an appointment and was greeted warmly. My car was ready within the hour. More

Honda took initiative in getting a recall for our Ridgeline taken care of in very quickly. Much appreciated. Ridgeline taken care of in very quickly. Much appreciated. More

Great service. Helpful advisor. Kept me up to date on repair time and optional repairs through text message. Comfortable waiting area. Helpful advisor. Kept me up to date on repair time and optional repairs through text message. Comfortable waiting area. More

Excellent service. Very courteous. Competitive Pricing. In and out pretty quickly relative to the volume of cars and available service writers. Very courteous. Competitive Pricing. In and out pretty quickly relative to the volume of cars and available service writers. More

I purchased my SUV from Autonation Honda Lewisville and have my vehicle serviced there as well. In the past 4 years of doing business with them I am nothing but pleased. My needs have been met In prompt, have my vehicle serviced there as well. In the past 4 years of doing business with them I am nothing but pleased. My needs have been met In prompt, professional and courteous manner from everyone I've been in contact with in both Sales and Service More

This dealership and my service advisor Mike Malone, is the best since the beginning and 6 years later. Thank you AutoNation Honda Lewisville. the best since the beginning and 6 years later. Thank you AutoNation Honda Lewisville. More

Service went better than I could have expected. James greeted me promptly and explained what would be involve with the maintenance. I was able to get a shuttle to take me home right away. When they James greeted me promptly and explained what would be involve with the maintenance. I was able to get a shuttle to take me home right away. When they were done a shuttle came by and picked me up and took me back to the dealership. It was a stress free experience! Awesome! More

Mike was very nice and gave fantastic service! As soon as we arrived he greeted me by name, and walked me through the steps on what would happen and where we could wait. Then when it was all done As soon as we arrived he greeted me by name, and walked me through the steps on what would happen and where we could wait. Then when it was all done he gave my car a wash and even walked us to our car. More