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AutoNation Honda Lewisville - Service Center
Lewisville, TX
834 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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834 Reviews of AutoNation Honda Lewisville - Service Center
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July 22, 2021
Everyone was helpful.work was completed in a timely manner. Customer areas were clean, would gladly recommend. James and Ryen were top notch and great to work with. manner. Customer areas were clean, would gladly recommend. James and Ryen were top notch and great to work with. More
by Debrajo2127
Employees Worked With
James, Ryen
June 21, 2021
Over the last 4 years, I have bought 2 cars and highly recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in th recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in the location for service there was very few employees in the store. The one I spoked to about it said they had to let most of their workforce go. It shows... For the last week+, I have called, left messages, and just been aghast at how bad service has been. Almost every time I called and went to the service option, I was sent to a offsite call center that then sent me to Tammy or Scott's voicemail. That was, according to me phone, 17 calls not including transfers. The first time I called I got to Steve at the location. He said he needed some paperwork before they could schedule me and would call me back shortly. -- That was over a week ago now. Mostly I get sent to the service manger's Tammy's voicemail. Not once have I been called back. The last time I called I did not choose service. I picked Sales. And that got me right to Richard (I think... this was the 3rd call of the day) who said he was one of the Managers for the store. After finding my account and explaining what has been going on, he said 'I will go over and speak to Tammy right now and have her call you right back'. That... was 6 hours ago. No call. I was planning on buying another car here. Now... I think I will take my business elsewhere for purchases. Unfortunately, I have to deal with them for several more years for service and warranties that I purchased with my cars. It's such a same that this one experience has absolutely ruined my opinion of this location. Shame. Shame. Shame More
by DisappointedCustomer
Employees Worked With
Steve, Mason, Tammy (Several voice mail with no reply), David, Abby, Shelby, Richard?(They said they were a manager at the location)
April 17, 2021
Had rattle in dash of my 2018 Accord. Rusty Wallis tried three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fix three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fixed it the first time. Also, the dealership is quiet during the week if you need to work there. More
by User-340800c44f
Employees Worked With
mike
March 24, 2021
I had an engine replaced by the service department and they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be rep they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be replaced again. Its been three weeks and still not fixed and they wont provide a loaner/rental. More
by michael.putman
Employees Worked With
Jordan, Christine
June 22, 2020
We came to pick up a car that was serviced and we communicated the last name of the person who had dropped off the car, car type, color, etc. However, this dealership had erroneously put the first na communicated the last name of the person who had dropped off the car, car type, color, etc. However, this dealership had erroneously put the first name as the last name. Then, the person who catered to us, Joe Sims, asked us who spoke to the person on the phone but we weren’t told we had to provide that specific information considering the database should find customers based on last name and vehicle type and more. Then Joe Sims’ tone to us was very mean because he was blaming us for giving the wrong name which is wrong. We gave both the first name and last name. Then, we gave the phone number and then we were referred to another very nice guy. While the second guy was very nice, Joe Sims was very mean to us. More
by HondaDealershipReviewer62948295828
Employees Worked With
Joe Sims
November 30, 2018
Simple question Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel li Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel like it's too much for me to ask for help and rude as xxxx. He even made the comment as I answer my own question without let me finished talking. I ask for manager and she is same as joe poor customer service. Instead of listening my question she just ask me what type of car I have.. I guess this is the type of customer service are being trained and accepted only at this location. Very disappointed. Never visit this location again.. More
by Rish
Employees Worked With
Joe
January 10, 2018
3 1/2 hours for new tire Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was ma Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was malfunctioning. Called and dealership said they could reset it in 5 minutes. This was during a workday but I had already checked and filled tire pressure for a few days so I wanted to fix this. When I arrived it was pretty empty but no one came to greet me. I had to meander into the service area and grab someone sitting at a computer doing nothing in particular. He came out and inspected the tire and we found a nail that he said needed to be replaced. He quoted the cost and I told him I had a work meeting in 2 hours could it be done. He said yes they weren't busy so I gave the green light. It took over 3 1/2 hours to complete the job. As I complained and said I have to go I kept getting "its in the shop being worked on right now". For hours. I had to cancel my meeting (and the following one) which cost me money as I own my own business. I never got an explanation or reason for the extraordinary wait. I used the website chat the next day to talk to someone to leave a complaint (not looking for anything just wanted to let the owners/management know) and the chat desk representative took down all my information and told me they would reach out which they never did. This is unacceptable customer service all around and I will never have my cars serviced here again. Reading other reviews with similar "it's being worked on" I believe there is a systemic problem with the service department. Avoid it. More
by collador
Employees Worked With
unsure
January 06, 2018
Waited 3 hours for an oil change Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have tak Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have taken my car elsewhere More
by Shawn
Employees Worked With
Virgil
April 24, 2017
The customer service is horrendous! This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the servi This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the service mangers are so frustrating. I parked my car into the garage and no one has come to me l, i saw two service managers just talking and I had to go to them to get their attention. Service drive manger Christine Phan helped me but as soon as I informed her about my warranty I had with the car, she started to give me a ugly face and treated me even worse.I went in there because my check engine light came on. I waited for 4 hours and no one even called me or anything. To me, the shop was not as busy because i got there around 9:30 am. I waited and I couldn't wait any longer because of work. So I asked her co worker, Joe Sims, to get Christine so i can leave and he just stared and sighed and called for her. Its really frustrating how ignorant these managers can be. Finally Spoke with Christine and asked for my car. She brought my car back and she didn't even tell me and just walked away without even a small apology for the long wait. She is by far the worst service advisor I ever experienced. I bought 3 cars from this same dealership and a very loyal customer to here. Im ashamed of how crappy this service is to be honest. Please avoid the service here, Especially Christine Phan-Shultz and Joe Sims. More
by Caynon
Employees Worked With
Christine Phan-Shultz
January 10, 2017
Broke Back Window for my Odessy and took 10 days + still ? the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back m the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back me, gave lot of trouble. don't even think about going there. More
by ramamohana divyakolu
Employees Worked With
Joe
