AutoNation Honda Miami Lakes

Cancellation of GAP Insurance  It's been almost 2 months since I first asked Autonation Miami Lakes to cancel the GAP insurance for me and they are continuously ignoring my request  It's been almost 2 months since I first asked Autonation Miami Lakes to cancel the GAP insurance for me and they are continuously ignoring my request.  I contacted them several times via phone and email and they told me that they had submitted the form already.  However, I contacted the insurance company and they informed that they have no record of the cancellation form. I tried to escalate the issue but unfortunately I was already talking to JEOVANNY HIDALGO-GATO Customer Financial Services Director, and he doesn't return my call or respond to my emails. I requested the form myself, completed and sent it. Hopefully if they require additional information from this dealership someone acknowledges the request and completes it. More

Excellent customer service! My sales man Adeel provided excellent customer service. I am a client who was coming from almost 2 hours away. Adeel and the Finance Mgr, Jose, made My sales man Adeel provided excellent customer service. I am a client who was coming from almost 2 hours away. Adeel and the Finance Mgr, Jose, made sure everything was ready to go by the time I got there. It was great. Test drove the vehicle, signed my paperwork and received my keys all within 45 minutes of arriving. Adeel helped coordinate all my paperwork beforehand and Jose got me a great loan payment. Thanks again for my Mercedes! Ms. Bell More

Worst prices ever Terrible deals. I guess these people are used to ripoff Cubans in the area. Being such a huge dealership they can't give you a "good" deal on a car. T Terrible deals. I guess these people are used to ripoff Cubans in the area. Being such a huge dealership they can't give you a "good" deal on a car. Tried last year with my CR-V, tried again to get an Accord but nothing, their prices are terrible, they want around 2K more than their competitors. What a waste of my time. More

Incompetent Dealer I bought a new highly sought Civic R Type. I live in New Jersey. The dealer promised - no problem - we can get the car registered for you in New Je I bought a new highly sought Civic R Type. I live in New Jersey. The dealer promised - no problem - we can get the car registered for you in New Jersey. What a nightmare. I had to get Honda corporate involved. Bottom line is they are incompetent and could care less. Their only goal was to sell me a car. They had no idea how to register car out of state. They promised to hire an expediator which I have no idea if they ever did. They gave me the run around and three months later I still cannot get my car registered. Honda corporate was not much help either claiming the dealer is independently owned and had no control to resolve my issue. No chance I will ever buy a Honda again. Terrible all around. More

TERRIBLE SERVICE, AVOID THIS DEALERSHIP AT ALL COSTS!!! PLEASE READ, DON'T LET WHAT HAPPENED TO ME, HAPPEN TO YOU!! I had the most terrible experience of my life with the service department over at the Au PLEASE READ, DON'T LET WHAT HAPPENED TO ME, HAPPEN TO YOU!! I had the most terrible experience of my life with the service department over at the Autonation Honda in Miami Lakes and honestly rating them 1 star, is too much. I was helped by a service advisor who I thank for actually trying to help me throughout this nightmare of an experience as a first time tier 1 owner of a Honda. I strongly suggest anyone that needs to service they're Honda to STAY AWAY FROM THIS DEALER, they do not want to help you, they make it extremely difficult and STEAL your money. They took advantage of my ignorance, and did nothing in their power to help whatsoever, specially HENRY the service manager. Not even American Honda did a thing for me. I leased a 2018 Honda Civic Si in May. Three weeks and 1,890 miles into my lease, my clutch got stuck as I was driving and smelled terribly burnt and the car then became immobile, therefore, I had to get it towed to the nearest Honda dealer, which turned out to be Autonation Honda of Miami Lakes and the worst mistake anyone can make. I also had to PAY for the tow that Roadside assistance should have covered according my lease agreement. The next day I get a call from the dealer and they immediately, without question, declared the damage as negligence and declaring that the warranty would not cover anything, and denied me all of my benefits of a rental car, which I had to pay $525 out of pocket for, or any kind of help I deserved considering being a first time owner with an excellent record and having the lease plan that I had, by just simply lifting the vehicle and VISUALLY DIAGNOSING IT. They didn't take apart the vehicle to confirm the damage or "negligence" from their so called "visual diagnostic" until I nagged about it for about a week. When the time came that they actually dismantled the vehicle and confirmed the "negligence", they showed me the damage on the clutch and it was simply INSANE, there was no possible way that in the time period that vehicle was in my possession, the intense clutch damage occurred. Impossible. I had other professional sources analyze the damage and they told me it was impossible that in the time the vehicle was used, no matter what treatment was given to such a technologically advanced and fully controlled/metered brand new car, it was impossible. While I was in the process of contacting Honda corporate (American Honda), the service manager HENRY called me with a sense of rush and hostility, telling me that I needed to do something about the vehicle asap because it had been a week that the it had been obstructing one of his lifts, which was never my intention because I wanted my vehicle out of there as much as he did, and made me feel responsible for the loss of money to the company. When I attempted to explain that we were in the process with corporate and thats why it was taking longer than normal, he spoke over me and wouldn't let me speak and when I asked him to let me speak, he said he didn't have to do so and as a professional myself that I work for an exotic car rental company, I know the importance of having proper and professional customer service, so that was entirely out of line, disrespectful, insulting, and unacceptable. He then gave me a call back telling me that they were going to put my vehicle back together and park it outside and to have it towed out there that same day that he refused to work on it and for me to figure it out. Minutes later my service advisor called me telling me he smoothed things out with HENRY and that they were going to give me a couple extra days to get the parts and fix the vehicle. Thats an all around unacceptable and terrible customer service from the MANAGER of the service department. How could I not feel hopeless? How could I not feel like I'm being robbed from the company Ii trusted to lease this vehicle from? After spending approximately $2,530 in parts and labor, it took over a week for parts to get to them. When they fixed the clutch, the mechanic said that the gear was grinding and that another gear wouldn't go into place correctly, meaning they now how to dismantle the transmission again only to find the I had to spend another $1,200 in only parts, waiting another two weeks after having ordered them through them, totaling an entire month wait that I was not able to use my car that I purchased in May while still making that monthly payment. To top it all off, when I finally received my vehicle I found scratches on the roof and in a couple of other spots, the car was dirty and dusty inside, and it was entirely empty on gas. As the day went by and I was arriving home, I heard something scrapping on the ground and when I get off to check, the metal plate that covers the bottom of the vehicle and transmission was flapping and scrapping on the ground because someone forgot two screws. How am I supposed to feel comfortable that they did a good job repairing my vehicle if there were missing screws? How do I feel safe knowing that its a possibility they forgot an important screw? Honestly, the most terrible month of my life, mentally and financially. I felt that I was taken advantage of by such a HUGE CORPORATION that claims to be one of the #1 place to go get yourself a new car. They were extremely rude, unhelpful and left me hopeless with an empty wallet. I hope this helps anyone going through something similar in this horrible dealer. I don't want another person taken advantage of. More

Very dishonest managers on the buying business They offered me a quote of about $2600 on email, when I got there after 1 hr driving, i was offered $1700 by R. CANO And once I had signed ALL PAPER W They offered me a quote of about $2600 on email, when I got there after 1 hr driving, i was offered $1700 by R. CANO And once I had signed ALL PAPER WORK and had cancelled my insurance on my sold vehicle, Eric Torres the mgr came and said with a total lack of sympathy he could only give me 1k. These men have a total lack of decency and disregard to the feelings and the time of people. NO apologies no sympathy. I felt soo humiliated. I would never in my life do any kind of business with these ppl. extremely unprofessional and RUDE. More

MUY BUENO Thank you so much for everything. I love my new car. Honda Accord. They did everything for me. I appreciate your help and service!! :) Keep going! Thank you so much for everything. I love my new car. Honda Accord. They did everything for me. I appreciate your help and service!! :) Keep going! More

They did not want to give me a free estimate .They charge $125.00 for each estimate I don't recommend .no no no no .They charge $125.00 for each estimate I don't recommend .no no no no More

EXCELLENCE! I WANT TO THANK ELIECER RIVERA (OUR SALES REPRESENTATIVE) FOR HIS AMAZING SUPPORT AND HELP IN GETTING US OUR CAR. HE HELPED US IN GETTING US THE LOWER I WANT TO THANK ELIECER RIVERA (OUR SALES REPRESENTATIVE) FOR HIS AMAZING SUPPORT AND HELP IN GETTING US OUR CAR. HE HELPED US IN GETTING US THE LOWERS INTEREST % AND LOWERS MONTHLY PAYMENTS, I RECOMMEND THIS DEALER AND THIS SALES REPRESENTATIVE, GREAT CUSTOMER SERVICE AND SPECTACULAR DEALS. THANK YOU ELIECER FOR ALL YOUR HELP! LIOSDEN RODRIGUEZ More