AutoNation Honda Miami Lakes - Service Center

Things I liked: As my vehicle was out of use for one month prior to bringing it to this location, I am extremely happy they were able to get me back on the road within a matter of days. The services dep month prior to bringing it to this location, I am extremely happy they were able to get me back on the road within a matter of days. The services department rep (Dario) I spoke to did what he could to make this a pleasant experience. My car was even ready a few days ahead of schedule which is great. Things I didn't like, Process and business model related - One of the services was listed twice on my repair estimate. I feel if I didn't notice this myself, I would have been charged for the extra cost for unknowingly. Secondly, the way services departments at car dealerships work are always an annoyance, and this was sadly no different. It was "strongly suggested" by the mechanic that I change the sparkplugs because they were at "half-life". Making it seem that plugs at half-life is a bad thing. Does a car stop driving at half a gallon of gas? Lastly, and only because I tired of typing, why would a new alternator for a 2002 car cost $1800, just for the part. And again being "strongly suggested" that I should only by the part from Honda and never ever use after-market parts if I am not going to service it there. The alternator issue was presented to me only after the other things where fixed and was never mentioned in the initial or secondary inspection of the car. At the end, my car is working and running currently. So, the job was done. More

They took to long for only change de oil and filter. I did not got my car, in the frame time that they said when Ia left my car.. almost two hrs. Thanks. I did not got my car, in the frame time that they said when Ia left my car.. almost two hrs. Thanks. More

Julian was very helpful. He was very attentive. He helped me with an issue I have with my car. He offered the multi inspection. He was very attentive. He helped me with an issue I have with my car. He offered the multi inspection. More

Our advisor, Alexis was very helpful and knowledgeable. We were surprised on how quickly the car was serviced. We were surprised on how quickly the car was serviced. More

My advisor, Abel was extremely helpful and would make anyone wanting to return to this dealership anyone wanting to return to this dealership More

The place is clean and have friendly employees ready to cover all your needs . Thank you cover all your needs . Thank you More

Excellent Customer Service. Complimentary car wash. Time waiting just a little bit long but it was a Saturday Complimentary car wash. Time waiting just a little bit long but it was a Saturday More

Ernesto was very informative and helpful during my visit for service. He went over and beyond to explain about additional services that are needed as well as provided pricing for them. Anything I asked, he for service. He went over and beyond to explain about additional services that are needed as well as provided pricing for them. Anything I asked, he had an answer for me and encouraged me to continue with brining my car in to keep up the good maintenance. I’ve worked with his before and He’s awesome. More

Ernesto Amargos was incredibly attentive, helpful, and thoughtful about the services my car needed. He made sure to update me along the way about the condition of my car and went on to extend professional thoughtful about the services my car needed. He made sure to update me along the way about the condition of my car and went on to extend professional advice about how to navigate future expenses. He was incredibly honest and didn't try sneaking in any additional expenses. 10/10 service from him! More

My Honda had the engine light on. They did full inspection and I had no more issues. Great service. They did full inspection and I had no more issues. Great service. More