AutoNation Honda O’Hare - Service Center

Very professional technician and very helpful people on the front desk. Very friendly and good environment the front desk. Very friendly and good environment More

Service is underrated. Service advisor Yousef doesn’t know about what he supposed to know Service advisor Yousef doesn’t know about what he supposed to know More

Arrived at the service station earlier than scheduled, service rep went over issues that need to be addressed before and after oil change. Activity lasted as advised. Car needs recall to be completed howe service rep went over issues that need to be addressed before and after oil change. Activity lasted as advised. Car needs recall to be completed however this dealer only offers replacement vehicle to customers with special criteria that are unknown to me. And being in the "on call" status does not allow the car to be left in the dealers for the extended amount of time. More

Excellent service. Clean waiting area, free car washes, fast service. Very reliable. It took just 45 minutes to do the inspection and change the oil. Clean waiting area, free car washes, fast service. Very reliable. It took just 45 minutes to do the inspection and change the oil. More

Excellent, fast, and professional service. They fixed my car perfectly. Highly recommend this place to everyone!. They fixed my car perfectly. Highly recommend this place to everyone!. More

The service tech Manny and cashier were both excellent. Both very professional and kind. Thanks Both very professional and kind. Thanks More

I have been there multiple times and worked with multiple technicians and all of them have been very professional and helpful technicians and all of them have been very professional and helpful More

Good customer care with explanation good about the work and suggestions about the future plans and suggestions about the future plans More

Making an appointment at this dealership was the only easy and positive experience I had. I have a 2003 Honda CRV and the charge for an oil change was almost $100! They discounted it to $65 but I am used easy and positive experience I had. I have a 2003 Honda CRV and the charge for an oil change was almost $100! They discounted it to $65 but I am used to paying no more thsn $50 for this car. So they totally overcharge. I also came in to have my brakes and rotors replaced, which I am used to paying no more than $600 for (even on my newer car). Their first quote for just those two thjngs was almost $1600! Ridiculous! The service guy brought the total down and told me the total charge for the pil change, brakes and rotors using after market parts (which is all that should be used on a car as old as mine) woukd be $772. Then, after being quoted that amount, I was called back hours later and told that they needed to replace calipers on the car and those would be $160 additional plus tax. I was extremtly upset becsuse that was not part of the original quote and they said the brakes could not be put on without them. So I had no choice. But it was very dishonest and this should have been part of the original quote. They also quoted me all kinds of other stuff to be done, as my original quote for all work was almost $3600 without taxes. My car is not even worth that! Anyway, they did not even finish the car the day I dropped it off, nor did they finish it the next day as promised. It took them two days to finish, which for only putting on brakes and rotors is absolutely ridiculous! So the dishonest pricing and the ridiculous amount of time it took to repair my car is why I only gave 2 stars. I miss my repair shop in Vegas! I do not plan to ever come back to this dealership. There are many Honda dealerships in the Chicago area. Go to another one if you want honest people and pricing! More

I bought my car from here in 2023; I refinanced it about a year later and have been contacting them for a few months now to discuss refunds of GAP coverage. Every phone call to the finance department has le a year later and have been contacting them for a few months now to discuss refunds of GAP coverage. Every phone call to the finance department has led to the call being disconnected and every other attempt has been met with silence. I enjoyed my car buying experience, for the most part, but in dealing with the finance department in this matter, they are and have been absolutely abysmal. More