AutoNation Honda O’Hare - Service Center

Very clean, efficient, and courteous. My car got seen to right away. The inspection was clear with specific recommendations. My car got seen to right away. The inspection was clear with specific recommendations. More

Excellent customer service specialy from service representative Demarco. He is very friendly, efficient and knows what he's doing. representative Demarco. He is very friendly, efficient and knows what he's doing. More

First time scheduling an oil change on my Passport. Picked this dealership because it’s close to my home, and booking online was pretty seamless. First red flag should’ve been no follow up call from th Picked this dealership because it’s close to my home, and booking online was pretty seamless. First red flag should’ve been no follow up call from the dealer to confirm my appointment. I did receive an email immediately after booking but nothing after that, which in turn I missed my original time and had to reschedule myself online again. I chose an oil change and a service for my rim to be buffed out. When I arrived at the service department, there was a man and a woman at 2 separate service desks. The man looked at me and proceeded to look down without saying a word. The lady was with a customer so I didn’t expect much from her. After standing there in between both desks for about 5 minutes, the lady came out from behind the desk to walk past me, as she did she said we’ll be with you in a moment, at that time Damarco finally said “can I help you?”. I informed him I had a service appt he then informed me to bring my car through. Then asked for my name? Came around the desk with a clipboard and very coldly asked why I was there? I was confused as I was very detailed in my booking that I needed an oil change and for my rim to be buffed out. So I relayed what I put down in my service appointment and he immediately cut me off to smirk and say “we don’t do that here”. Confused I said you don’t do what here? He said we don’t deal with rims here. They are a tire center so I don’t understand and he didn’t bother explaining. He was short in saying we can do the oil change and proceeded to ask for my keys. Had I not waited a week for the appointment for an oil change I would’ve walked out. After taking multiple pictures of my vehicle but not explaining the reason, he walked back behind the service desk and told me they’d do the oil exchange and tire rotation. I asked what type of oil do they use and he didn’t know. He again very short just said I’m not sure, car should be ready around 12:30p, if it won’t be ready by then I’ll let you know. I left. At around 1p when I hadn’t heard anything I tried calling in. I was on hold for a while so I decided to text the number I had received a text from Demarco telling me my car was dropped off for a service appointment asking if my car was ready. Finally got through to his phone line which he didn’t answer and went to voicemail. After hanging up, I received a video link via text from the technician doing my oil change telling me they found nothing wrong with my car. A few minutes after that, another text saying my vehicle was ready. I went back to the dealership, to Demarco who was behind his desk. He said okay here are your keys, please sign here and if you walk this way your car is parked in front. When I arrived home, I had to Google how to reset my oil percentage because it wasn’t done and I noticed my tires weren’t rotated. I text the service number again asking why the tire rotation wasn’t done. Demarco replied with “ The tires didn't need the rotation, check out the multi point inspection sheet I went over with you on the back of your receipt - Demarco”. I replied that we never went over the inspection sheet at all. He replied “ I'm sorry, moving so fast I was sure I did, but if you look at the tire section, they all measured evenly, so no rotation this visit. Maybe next visit Ms. Caro, but this visit you're all good - Demarco”. Very unprofessional. I will not be returning. More

I've been really happy with the service here. I've worked twice with Yousef who is very knowledgeable and friendly. I like getting regular text updates as well as having videos sent explaining wh I've worked twice with Yousef who is very knowledgeable and friendly. I like getting regular text updates as well as having videos sent explaining what needs to be fixed. More

Service was fast and friendly. Yousef was very easy to communicate with via text. My car was ready when promised. Thank you! Yousef was very easy to communicate with via text. My car was ready when promised. Thank you! More

I had a few issues with my car and they were able to get it sorted in good time!! And the customer service was top notch! When i had another small issue with my car within a week of my other visit they t it sorted in good time!! And the customer service was top notch! When i had another small issue with my car within a week of my other visit they took the best care of me and really went above and beyond! Especially Patricia! More

My car was in for service. My service advisor was very courteous and professional. My car was serviced promptly and was finished on time. It was a great experience overall. My service advisor was very courteous and professional. My car was serviced promptly and was finished on time. It was a great experience overall. More

Came in at assigned appointment time for an oil change only. Waited close to 3 hours. Was told that 6 people came in without appointments. Seriously??? They should have been made to wait! Also, you try t only. Waited close to 3 hours. Was told that 6 people came in without appointments. Seriously??? They should have been made to wait! Also, you try to up sell services that Honda recommends but are really not needed at the time. Also, every time I come, there are new faces. Employee turnover makes me wonder just what is happening there. My greeter Jordan was every helpful and courteous. Came for oil change because of the coupon only. Been coming here since 2006. More

Employees in this dealership actively works toward providing customers with a positive experience. Everyone I dealt with, even in passing , was polite and respectful. The service agent took time to ex providing customers with a positive experience. Everyone I dealt with, even in passing , was polite and respectful. The service agent took time to explain my service options, the cost and time involved. The waiting room was comfortable, WiFi available, with complimentary snacks and coffee. More

Excellent service! I took my car in for an oil change. After it was completed, Yousef went over the multi point inspection with me. He was very polite and informative. I took my car in for an oil change. After it was completed, Yousef went over the multi point inspection with me. He was very polite and informative. More