AutoNation Honda O’Hare - Service Center

I was very disappointed in the most recent service (97297 miles). The dealer replaced and charged me for replacing the serpentine belt during this service, even though they had replaced it just a couple of v miles). The dealer replaced and charged me for replacing the serpentine belt during this service, even though they had replaced it just a couple of visits previous (89746 miles), less than a year earlier due to "showing wear and should be replaced" ahead of the published maintenance schedule. We were taking some long trips and chose to replace the belt well ahead of schedule (like most of our maintenance) to be safe rather than sorry. During this most recent visit, the service advisor was advised of this prior replacement which was ahead of schedule and he was told that, if I was correct and the belt had recently been recently replaced, the belt should not be replaced again, or it should be covered under warranty (a serpentine belt, on a vehicle 100% garage-kept in the Midwest, should not need to be replaced in less than 12 months). Disregarding my instructions, the belt was replaced by the dealer again, at my expense (another $86.43 + labor). We had been trusting this dealer for service since we purchased the vehicle in 2011; now that trust in this dealer has been obliterated in one horrible visit, and we were approaching the point when it will be time to purchase a new vehicle or two – sad. More

as soon as I drove in for service, I was greeted with kind service personnel who started checking my cars fluids and cleaning loose leaves and dirty from under the hood. my stay was short considering the kind service personnel who started checking my cars fluids and cleaning loose leaves and dirty from under the hood. my stay was short considering the amount of work that was completed. I have been a loyal customer for 7 years because of the services that are given. More

My service advisor, Demarco, was very courteous. He informed me of certain items covered under warranty that needed to be taken care of. Thank you Demarco! He informed me of certain items covered under warranty that needed to be taken care of. Thank you Demarco! More

The person who helped me at my last visit was most helpful. The checkup was done quickly and stated clearly what had been done and what would be done in the future. I am sorry that I cannot find the helpful. The checkup was done quickly and stated clearly what had been done and what would be done in the future. I am sorry that I cannot find the card for the person so I could give you his name but it should be on my service record. Cherlyne Beck More

Great customer service from manger and staff especially from service advisor DeMarcco Drummer! he is excellent with customer service & very knowledgeable! from service advisor DeMarcco Drummer! he is excellent with customer service & very knowledgeable! More

My purchase experience and service was good. Based on my experience autonation is much better compared to other dealers. Most employees (90%)are acting like professional. Based on my experience autonation is much better compared to other dealers. Most employees (90%)are acting like professional. More

As always, Ohare Honda always proves great service. Kimberly was very knowledgeable and was very helpful. Kimberly was very knowledgeable and was very helpful. More

Best Honda dealer in the Chicago area. Was so pleasant buying a car from them. Very concerned with happiness whenever I come in for service as well. Was so pleasant buying a car from them. Very concerned with happiness whenever I come in for service as well. More

I’m handicapped and when service was complete they brought the car back inside so I didn’t have to walk far. Really appreciated😊 brought the car back inside so I didn’t have to walk far. Really appreciated😊 More

This was the easiest dealership I have worked with. And I had a great experience. And I had a great experience. More