AutoNation Honda O’Hare - Service Center

Staff was cooperative and polite. Service done in time. One thing I don't know the kind my head light because on April 9th I noticed one of my light doesn't work. Service done in time. One thing I don't know the kind my head light because on April 9th I noticed one of my light doesn't work. More

I was happy with the service person who took care of me. The time needed for repair was clear and what was going to be done was in writing. The time needed for repair was clear and what was going to be done was in writing. More

I brought the car in for an oil and some fluid changes. It turned out that I was looking at some major repairs. I've only used this dealer to maintain the car, and my previous check-up did not indicate an It turned out that I was looking at some major repairs. I've only used this dealer to maintain the car, and my previous check-up did not indicate any of these major issues. To expIain this discrepancy I was told that some of the mechanics are more trained than others. I have been coming here for 17 years and had thought the service quality was fairly consistent and good.. When I called the next day for an update - my service contact was not in, and I'm not even sure that I would have been contacted that work had been finished. When I came to pick up my car, Kim was busy with an e-mail. I waited 25 minutes before I went back to find her with another costumer! I was shocked that the quoted estimate did not include the parts and was only labor - this was very misleading. I was only shown prices for parts on a computer screen - these prices were similar to the estimate that I signed off on. I was told that I must have misunderstood. I paid thousands to fix my car and I misunderstood! I feel that I was treated fairly shabbily, and as I start looking for a new car I wonder if Honda is in my future. More

I checked in on time and was out in less than two hours . The service was great. The service was great. More

I was in and out of the service department quickly. Everything went well and my service rep was great Everything went well and my service rep was great More

I was one of the unfortunate 2014 Pilot owners with peeling paint. Josh Grant, service manager, handled my complaint. His service was excellent. His follow through with Honda America to make my repaint peeling paint. Josh Grant, service manager, handled my complaint. His service was excellent. His follow through with Honda America to make my repaint possible was great. The work was done by O’Hare Auto Body. Another great service experience. Very happy More

Fast service and accurate, thanks to the service advisor Yousef who made it easy and clear . Wish you all the best Yousef who made it easy and clear . Wish you all the best More

Good servicing my car runs smooth. It was vibrating a lot before the servicing was done. It was vibrating a lot before the servicing was done. More

Good service and good people working , clean facility , offers good affordable price & affordable deals with offers good affordable price & affordable deals with More

Kimberly Soto kept me informed about the time and what needs to be done next. needs to be done next. More