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AutoNation Honda O’Hare - Service Center
Des Plaines, IL
801 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
801 Reviews of AutoNation Honda O’Hare - Service Center
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January 06, 2022
Great customer service. They were very friendly. They asked a few questions and I asked a few questions. Very polite. I would highly recommend this dealership. Never had a problem. asked a few questions and I asked a few questions. Very polite. I would highly recommend this dealership. Never had a problem. More
by Jrossi1
Employees Worked With
Gloria
January 06, 2022
Charlene was pleasant and professional. She explained details of work performed and needed clearly and returned my call to schedule further service after my visit. We switched to this dealership because details of work performed and needed clearly and returned my call to schedule further service after my visit. We switched to this dealership because we feel their service prices are better than our old Honda dealership. More
by Debbie
Employees Worked With
Charlene Gauer
December 29, 2021
Thanks Charlene Gauer for the service keep up the great Thanks Charlene Gauer for the service keep up the great work. Definitely recommend Honda to Friends and Family. Thanks Charlene Gauer for the service keep up the great work. Definitely recommend Honda to Friends and Family. More
by reyna0159
Employees Worked With
Char Gauer, Char Gauer
December 28, 2021
I had a slight issue during a service that was a mutual miscommunication. I was able to get the situation solved. Chau the Service Director on top of it a was able to provide a solution. Top notch miscommunication. I was able to get the situation solved. Chau the Service Director on top of it a was able to provide a solution. Top notch More
by Don
Employees Worked With
Chau Ngo
December 28, 2021
Excellent service. Quit input of my vehicle information. Char the service writer did a great job with the paperwork. She understood what my problem was and it was handled. They gave me a ride home & the dri Char the service writer did a great job with the paperwork. She understood what my problem was and it was handled. They gave me a ride home & the driver was a great guy. More
by p_jankowski
Employees Worked With
Char Gauer
December 28, 2021
We are new to the area and had been having intermittent problems with the navigation screen in our 2016 Honda Civic for several years. The map screen would suddenly go to Home and it would start chirping, problems with the navigation screen in our 2016 Honda Civic for several years. The map screen would suddenly go to Home and it would start chirping, sometimes for a few seconds and sometimes for a minute or more. The voice would still give directions but if we tried to go back to Map it would flip right back to home. It would keep chirping and then stop for no apparent reason. Then it might work normally for days. Our Service Advisor, Michele, gave us several possible reasons and suggested they run a diagnostic test, which would hopefully give some answers. She said they found some wires and connections that needed adjustment so they tweaked them. It’s been 11 days without any further problems so we’re hopeful that was the solution. The service department was very clean and the waiting area has good space so we felt comfortable. More
by GiGi
Employees Worked With
Michele
December 27, 2021
Yousef was my service rep and he was great. It was the day before Christmas eve at 330 when I had my appointment and had to pick up my daughter and he was great about getting me out on time. Always great day before Christmas eve at 330 when I had my appointment and had to pick up my daughter and he was great about getting me out on time. Always great service when I come to Autonation. More
by Lisa Jordan
Employees Worked With
Yousef
