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AutoNation Honda O’Hare - Service Center

Des Plaines, IL

4.6
788 Reviews

788 Reviews of AutoNation Honda O’Hare - Service Center

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August 11, 2021

60 dollars for oil change and 30 for tire rotation thats too much they did not even gave me one free first oil change like other dealears do. More

by Hsus.dogsandme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Breckenfelder
Aug 20, 2021 -

AutoNation Honda O’Hare responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda O'Hare 2138 take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to us. We would appreciate the chance to turn your experience around.

August 10, 2021

Your costumer representative didn’t respect my decision. She is disrespectful, not supportive, and Rude. More

by hellivie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Young lady at the first table on the day of f my service
Aug 20, 2021 -

AutoNation Honda O’Hare responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda OHare take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 474-4048 to discuss what we can do to help.

August 10, 2021

had a 2:00pm appointment for recall that should take 1 1/2 hrs. was there for 3 1/2 hrs. and seen my keys on the desk and had to have a another person text the lady to come and check me out. poor service More

by mooose3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bruce Breckenfelder
Aug 20, 2021 -

AutoNation Honda O’Hare responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda OHare take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (847) 474-4048 to discuss what we can do to help.

August 10, 2021

The service was done promptly and the car runs great. The Service Manager and Advisor were courteous and took the time to make sure my vehicle was up to date on recommended service. Thank you More

by Honda Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Gallegos
Aug 13, 2021 -

AutoNation Honda O’Hare responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 10, 2021

My engine light went on. I was panicking. I went to AutoNation. I did not have an appointment. The service manager Josh took care of me and I was able to get it fixed that day More

by MaryChris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 13, 2021 -

AutoNation Honda O’Hare responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 09, 2021

Char is the best. She is very friendly and lets you know step by step about your car. Also she is very good about let you know if car service is running behind. More

by Carmen. Keady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Char Gauer
Aug 13, 2021 -

AutoNation Honda O’Hare responded

Hi Carmen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 08, 2021

Service was great. Took care of issue. Will need to return for warranty item, but dealer service was acceptable. More

by paulb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Breckenfelder
Aug 13, 2021 -

AutoNation Honda O’Hare responded

Hi Paulb, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 07, 2021

Had a appointment for service and waited in line when it was my turn to be taken I was passed up and asked to wait again so the person who took care of me the last time can wait on me ? I was not happy with More

by Robertlopez63
Recommend Dealer
Yes
Employees Worked With
Kim Soto ( service department )
Aug 20, 2021 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (847) 474-4048.

August 07, 2021

Very good service from Char. She is helpful and respectful. I am always pleased when I can get Char. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Char
Aug 20, 2021 -

AutoNation Honda O’Hare responded

Hi Jim, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!

August 07, 2021

Great delay to receive a car, did not receive the discount promised, overall very bad experience and I would not consider for my next service. More

by Anand
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kimberly sota
Aug 20, 2021 -

AutoNation Honda O’Hare responded

Hi Anand, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (847) 474-4048. We hope to hear from you.

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