AutoNation Honda O’Hare - Service Center

I brought my Pilot in for an oil change and was greeted by Eddie very warmly. Love the family atmosphere at this dealership! He offered me the shuttle service back to my house since my vehicle needed a c by Eddie very warmly. Love the family atmosphere at this dealership! He offered me the shuttle service back to my house since my vehicle needed a couple other services that took about to three hours which I appreciated. I always can count on friendly, honest and helpful service for my Honda from the team at AutoNation. More

Had an appointment for an oil change and plug a tire! Service advisor was gracious but it took 2 1/2 hours for a 45 minute job! Not happy since appointments are meaningless Service advisor was gracious but it took 2 1/2 hours for a 45 minute job! Not happy since appointments are meaningless More

I bought a new honda 2021 with a great price. People are so friendly. I had a really good experience. At AutoNation Honda O’Hare. so friendly. I had a really good experience. At AutoNation Honda O’Hare. More

Frank, Service Advisor, was extremely, helpful in getting past service information and then assisting with a recall service appointment. Have always appreciated the Service Department at Autonation O’Hare past service information and then assisting with a recall service appointment. Have always appreciated the Service Department at Autonation O’Hare Honda! More

I’ll give one star because the sales experience was fine, but I went through Costco so there wasn’t really any underhanded things they could have done. Brought the car in for its first oil change at 3000 mi but I went through Costco so there wasn’t really any underhanded things they could have done. Brought the car in for its first oil change at 3000 miles five hours later got the car back. At 4500 miles the maintenance minder went off, I checked the oil, filthy, about 4500 miles filthy. Took to private mechanic who concurred that the oil had not been changed 1500 miles before. No one at the dealer will return an email or a phone call. Honda Corp is hands off, you have to go after the dealer. Avoid this dealer, not trustworthy. If you bring the car for service they collect your money and don’t do the work. More

Worst experience I’ve ever had and dealt with in my life at Honda near O hare in Des Plains. I have a brand new car Honda Civic LX 2018, not even 10,000 miles on it, I have five free services to have since at Honda near O hare in Des Plains. I have a brand new car Honda Civic LX 2018, not even 10,000 miles on it, I have five free services to have since I bought a new car. I went last year to get a service and oil change I had no problem, was for free as they mentioned in my contract since I have five, only waited for an hour, easy peasy. I came early morning yesterday at 9am and mentioned to get only an oil change and to have my free service done, my car only needed maintenance B to be repaired, my mother picked me up because I have 7 months pregnant and they said it would take about over 2 hours. Through out the day it’s been almost five hours sis not hear anything from them. I tried calling 20 times to find out when my car can be picked up and to be finished up no answer at all, very frustrating. The customer service lady said it’s just best to come and have someone give you a ride and bring you here and find out yourself, so ridiculous. So I came back five hours later and the guy at the service desk that they added all these ridiculous charges to my vehicle that I DID NOT ASK FOR! Everything all together was $480! I don’t even have 10,000 miles on my car, super rude, stealing money away from me, applied to do things without my permission, very upsetting and they took advantage of me. My mom dropped my off and she came with me and yelled at the guy for doing that and he felt bad and gave me a 15% discount but still the total was $350, my free maintenance of oil change was suppose to be for FREE! Got screwed over and never ever coming back here again. Such a awful experience, no communication at all. So disappointing.....!!!! So much for Honda being truthful More