AutoNation Honda O’Hare - Service Center

Can't even do an Oil Change correctly STAY AWAY FROM AUTONATON O'Hare. I unfortunately purchased a new car from Autonation Honda O'Hare and purchased the oil change package. I just got a s STAY AWAY FROM AUTONATON O'Hare. I unfortunately purchased a new car from Autonation Honda O'Hare and purchased the oil change package. I just got a second oil change and both times when I got home and parked my car in the garage, I found a small puddle of dirty black oil. Seriously, how does that happen? I've had many cars in the past 30 years and have never seen that. In addition, appointment schedule means nothing to them. Every time I had to take the car in, I waited there for over 20 mins just for someone to acknowledge me. Customer Service is the last priority!!! More

Careless customer service I Had an appointment for service for my car 7/16/19 @ 4:20 pm. I went there in time. No one took care of me. I was standing there for 25 minutes. I am I Had an appointment for service for my car 7/16/19 @ 4:20 pm. I went there in time. No one took care of me. I was standing there for 25 minutes. I am sorry to say they ignored me completely. I had to leave the dealership without fixing my car. It was a very bad experience for me. More

Customer Service is their lowest priority. The employees working within their customer service department have no regard to treating their customers with any type of service that would be consi The employees working within their customer service department have no regard to treating their customers with any type of service that would be considered "customer friendly" by any stretch of your imagination. They are more concerned with trying to sell you services that are unnecessary to ratch up your service bill. God forbid you ask them a question they act like they are doing you a favor. There are so many other options to get your car worked upon that going to AutoNation Honda O'Hare should be your last resort. More

Not honering factory warranty by making none sense reason. Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened beca Purchased my first Honda aacord and still under warranty. Found out my rear camera is loose and took it to this dealership. they said it happened because trunk has been closed hard and bracket fell off! I told them that truck lid suppose to be made song enough even if closed hard that I never did, must servive this small issue. they gave me the Honda Claim number and almost few days after he had nothing new to say and offered me getting second opinion from other dealership! Strange that all of them are connected and they think I am stupid to not understand that I will get the same answer as they will back up eachother. I never had Japoniese car and it may be a good car but if their customer service dosent back up their product not worth to by that here. Will go back to American. More

Worst dealer They saw my car a few times and promised to call me back with an answer from warranty They never call you back and they don't care When i bought the They saw my car a few times and promised to call me back with an answer from warranty They never call you back and they don't care When i bought the they said has a full warranty,right now looks that half More

Worst Service ever! They cheat you! Never give them your $ So I spent $500 on Sat and got bunch of stuff done. I was charged $500 for the service and I took it for granted that all work was done professionally So I spent $500 on Sat and got bunch of stuff done. I was charged $500 for the service and I took it for granted that all work was done professionally and perfectly. To my surprise, the serpentine belt broke the next day, and found out that they didn't even replaced it. Took it to the dealer back on Mon evening and they are not accepting that fault rather telling me that they need to look what's wrong in my car! Even manager Mile Spano wasn't admitting to their fault. He was apologetic but this is beyond acceptance. Fortunately , car was running ok and I wasn't hurt. Who knows what could have happened. Never again I will return here and I warn you all to give them your business. There are other better dealers in town. More

Watch for the Hidden Charge Have been a customer for 25 years or more. Called and "chatted" about a mysterious charge on my bill. No one bothers to "chat" or respond. It's no Have been a customer for 25 years or more. Called and "chatted" about a mysterious charge on my bill. No one bothers to "chat" or respond. It's no big deal but $6.44 "miscellaneous charges" what's it for and WHY? It adds up if you have your car serviced several times a year where they make most of their money anyway. Who knew? Wife was told everyone gets charged so they can maintain their equipment. Isn't that cost of doing business? Doesn't the non-cash expense of depreciation cover that? Pity. More