AutoNation Honda O’Hare - Service Center

This is the best experience I have ever had working with a dealer on an auto repair! They repaired a manufacturer defect and were extremely efficient in preforming routine maintenance at my convenience. Wi a dealer on an auto repair! They repaired a manufacturer defect and were extremely efficient in preforming routine maintenance at my convenience. Will be happy to take my car in for service in the future. More

David is always patient with me and answers all my questions. He explains things well to me and provides me all the information necessary to make the best choices for my vehicle. questions. He explains things well to me and provides me all the information necessary to make the best choices for my vehicle. More

I took my car to O'hare Honda because my neighborhood mechanic told me that a part that I needed fixed should be covered under my Honda warranty. After going through much trouble from O'hare Honda, I spo mechanic told me that a part that I needed fixed should be covered under my Honda warranty. After going through much trouble from O'hare Honda, I spoke directly to Honda Corporate, and they helped me out with this. However, even after the part was replaced from Honda, I kept having the same problem occur over and over (my car was stalling) The customer service I received from O'hare Honda was completely unacceptable. For starters, I was questioned and reprimanded by Greg for not paying them a diagnostic fee on my previous visit. I was NEVER asked to pay a fee the first time I came in, so I'm not sure how this is the customers fault. Additionally, after I did pay them on a future visit for the diagnostic fee + parts, I asked them to explain to me what they did to fix it. Greg's response was, and I quote, "this is what Honda told us to do, this is the procedure for those engine codes". That in no way explained to me what was wrong with my car, or what I was paying to have fixed. Fast forward a month later, the problem occurs again with my car stalling. I call them back, and this time speak to the manager Paul Benedetto because I wanted to ensure, after bringing my car there FOUR times that I will not be having to pay another diagnostic fee, when my car has been checked for this same problem and is still not fixed. Paul was VERY rude, telling me they have been SO "gracious" to me that if I wanted to get my car checked out again it would be another "$89 if not more" and that if I didn't want to pay I could take my business elsewhere. Also, he stressed that I had to pay because his mechanics do not work for free. I don't expect free work, but I DO expect for my car to be fixed when I pay you to diagnose and fix it..and I would think by the FOURTH time this would be done correctly. Not to mention that when I got several shuttle rides from them (the only thing I actually did appreciate about their business..) the driver once rolled his window down and started using profanity and yelling at a driver next to us. COMPLETELY UNPROFESSIONAL and made me extremely uncomfortable. They clearly do not care about their customers, and they do not doing honest work. More

I purchased my 09 Accord from O'Hare Honda. I have had nothing but wonderful experiences every time I arrive for my scheduled oil changes on my car. Ryan Durso is my service consultant and such a GREAT a nothing but wonderful experiences every time I arrive for my scheduled oil changes on my car. Ryan Durso is my service consultant and such a GREAT asset to this dealership. He's not only an experienced service professional but also friendly and personable; that, to me, makes a HUGE difference. It is such a comfort to always be greeted with a smile and to also know that my car will be serviced with great care. I have written a few notes to Kevin Mize, the owner of O'Hare Honda, praising him for employing such a great service staff to work with. This is just another way to let all who read this know that I would highly recommend Ryan Durso and O'Hare Honda to any of my friends or family. SUMMARY: Customer Service: Great Quality of Work: Superb Friendliness & Price: Well exceeds my expectations More

Coming from the evil empire near Woodfield Mall I was looking for a Honda dealership that tuned in to my needs rather than that of the dealership. The first encounter at O' Hare Honda was to service the looking for a Honda dealership that tuned in to my needs rather than that of the dealership. The first encounter at O' Hare Honda was to service the Odyssey that was purchased in Schaumburg.The first person to meet me was Mark Ashkan and without knowing anything of my prevous Honda disappointment he attentively took care of what was needed and assured me service would be complete . A check list was presented to me descibing favorable status for most areas, followed by future areas to manage which displayed foresight and integrity.Since that first meeting he has always served my needs and I have never noticed the needs of the dealership affecting the service I recieved at O' Hare Honda More

From my first encounter with Mark I was most impressed with his listening skills.His attention to my needs were excellent and his appreciation of my time were as well,knowing my responsibilities as a Mom with his listening skills.His attention to my needs were excellent and his appreciation of my time were as well,knowing my responsibilities as a Mom dominated the day and the service would not be any longer than scheduled.The thouroughness of his evaluation of other areas allowed for future service to be scheduled with proactively ,which again was a reflection of his respect for my time. More

Mark in the service department has always given me excellent service and paid close attention to detail. I could easily go to 4 or 5 other Honda dealerships between my home in Naperville and O'Hare Ho excellent service and paid close attention to detail. I could easily go to 4 or 5 other Honda dealerships between my home in Naperville and O'Hare Honda in Des Plains, but I take my cars to them because of Mark and the service he provides. More

I bought my car from this dealership and currently live out of state i blew a fuse in my car and the radio security went out. With my busy schedule i had no time to stop at a dealership mark walked me thro out of state i blew a fuse in my car and the radio security went out. With my busy schedule i had no time to stop at a dealership mark walked me through 3 different steps and was even able to retrieve my radio code to make sure it was done right and got the radio back working and got me back on the road definately recomend mark and this dealership. More

I have dealt with Mark four times recently and he has been very helpful every time. He goes out of his way to do a good job. I appreciate it very much. been very helpful every time. He goes out of his way to do a good job. I appreciate it very much. More

Mark is terrific! He is always so professional, helpful, prompt with call backs, and right there to greet me when car is ready for pickup! I aprreciate how he values my time and is proactive with letting prompt with call backs, and right there to greet me when car is ready for pickup! I aprreciate how he values my time and is proactive with letting me know the items that may need to be replaced at certain mileage points! Thank you for the wonderful customer service!!!!! More