Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Honda O’Hare - Service Center
Des Plaines, IL
796 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
796 Reviews of AutoNation Honda O’Hare - Service Center
Sort by
July 27, 2011
My car is 8 years old and for 7 1/2 of them I had it serviced at the competition. I was refered to O'Hare Honda and am disappointed in myself for having spent 7 1/2 years at a neighboring Honda dealer serviced at the competition. I was refered to O'Hare Honda and am disappointed in myself for having spent 7 1/2 years at a neighboring Honda dealer that doesn't even compare to the quality service and friendliness of the entire O'Hare Honda staff! From the Service Advisor (Ryan), to the mechanic, to the girl who checked me out, to the guy who put the fluids in my car to the staff member who held the door for me as I left. This group works as a team and makes me feel comfortable servicing my car at O'Hare Honda. And it gets better, the first time I took my car in for repairs, they drove me home because they thought the service was going to take longer then expected, then when I came to pick up my car, and it needed more time to repair, they offered me a loaner, and it wasn't a tin can, it was a car similiar to what I was accustomed to driving, all that took the sting out of my car not being ready. They truly care that I am happy!! Don't think twice, check out O'Hare Honda and ask for Ryan Durso because he is AWESOME! O'Hare is lucky to have the caring staff that they have because separately and together they create a WOW experience, and it all starts with Ryan. More
by Biduadew
Employees Worked With
Ryan Durso
June 21, 2011
My experience with the service I receive from O'Hare Honda has always been outstanding. Polite, courtious and professional. I would reccomend this dealership to my friends. Honda has always been outstanding. Polite, courtious and professional. I would reccomend this dealership to my friends. More
by sslayton
Employees Worked With
Jeromy Witt
April 06, 2011
The service Dept is the only excellent service department there is. No one does a better job and get the job done when promised. i came in for an oil change and David was helping me out and i was in and ou there is. No one does a better job and get the job done when promised. i came in for an oil change and David was helping me out and i was in and out in about 25 min maybe even sooner. i also checked out prices on other services and they seem reasonable for the quality of work they do. i will be coming to this dealership more and more often and will tell everyone to come to this dealership for service More
by MRPAT
Employees Worked With
David Strickland
February 17, 2011
Needed my usual oil change and had a coupon. First customer service got me an appt right away, then I was greeted by the service writer who was very friendly and outgoing. I had another coupon for a customer service got me an appt right away, then I was greeted by the service writer who was very friendly and outgoing. I had another coupon for a winter inspection which he accepted along with the oil change coupon. He complimented me on my driving habits and said that I still had some time left before the oil change was needed. Upon getting the car, it was washed and very clean and done within the hour while I waited. I got a good price for the service I got and feel like they are taking good care of the car they sold to me. More
by IngridSchmidt
Employees Worked With
Mitchell
January 22, 2011
I came into this dealership at 3:00 on a Saturday with a dead battery. I had a cable jump to get there. Greg checked and said they had 1 battery left for my Honda Civic Hybred, but no service people were dead battery. I had a cable jump to get there. Greg checked and said they had 1 battery left for my Honda Civic Hybred, but no service people were left to put it in. He suggested I buy the battery and come back on Monday a.m. Instead while he went to get the one battery left, his partner Jerimy started taking out the old battery himself. Together they had the new one in and me out of there before 4:00. NOW THAT'S SERVICE THAT GOES THE SECOND MILE. I AM SO GRATEFUL. They saved my neck. The Rev. Dr. Howard E. Wennes (Californian working temporily in Chicago) hwennes@aol.com More
by hwennes
Employees Worked With
Greg Czub, Jerimy Witt
December 31, 2010
From the minute I entered the Service Department everyone was friendly and helpful. I explained to Dave Kingdon what I needed and when he was finished he went over what he did to the car, why and what would was friendly and helpful. I explained to Dave Kingdon what I needed and when he was finished he went over what he did to the car, why and what would be needed in the future. I was very pleased with the way everything was handled. More
by sandyb23
Employees Worked With
Dave Kingdon
December 29, 2010
I took my honda civic in for an oil change and my service person was great! I continue to have my service work done here because everyone is honest, fair and great with customer service. I will definitely re person was great! I continue to have my service work done here because everyone is honest, fair and great with customer service. I will definitely recommend this dealership to all of my friends and family. More
by clf0106
Employees Worked With
service dept
December 28, 2010
The service staff at O'Hare Honda are wonderful folks. Char has been there for years and treats you like family. Greg Czub was so conscientious, explaining all that was done--and it was just an oil chang Char has been there for years and treats you like family. Greg Czub was so conscientious, explaining all that was done--and it was just an oil change and general service!! Just great people who treat customers well. More
by chwchee
Employees Worked With
Greg Czub, Char Gauer
December 11, 2010
When I purchased my Honda Civic in 2009, I somehow ended up without an owner's manual. Although I had not really needed it, I did feel that it would be a useful reference, so I mentioned it to Ryan when I a up without an owner's manual. Although I had not really needed it, I did feel that it would be a useful reference, so I mentioned it to Ryan when I arrived for a routine service visit. I also mentioned that I would be happy with either a printed copy or simply a URL link to a Web version of the manual. While I enjoyed a cup of coffee in the waiting room and made use of O'Hare Honda's wireless access to get some work done, Ryan was able to locate a PDF version of the manual and ultimately email it to me. When I left, not only had my service work been completely in a timely manner, I also had received the PDF file in my email, opened it, searched for and found an item of interest (how to program the automatic door locks). Thanks to Ryan's willingness to go above and beyond, I now have a copy of the manual on my PC as well as on a CD in the glove compartment of my car - better in many ways than having the printed version. I may copy it to my smart phone, as well. All around - a great job by this dealership and its staff! More
by plancksconstant
Employees Worked With
Ryan Durso and service team
October 18, 2010
Though there are many repair shops in my area (and a Honda dealership in my town), I go out of my way to bring my Honda Element into O'Hare Honda for service. I can trust them to fix my vehicle right. T Honda dealership in my town), I go out of my way to bring my Honda Element into O'Hare Honda for service. I can trust them to fix my vehicle right. They take time to explain the work that needs to be done and why. More
by ginalock
Employees Worked With
Greg Czub
