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AutoNation Honda Roseville - Service Center

Roseville, CA

4.6
1,245 Reviews

1,245 Reviews of AutoNation Honda Roseville - Service Center

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November 19, 2021

Car was scheduled quickly. Customer service was great from drop off to pickup. Very easy. More

by Cmee4re
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Singh
Nov 24, 2021 -

AutoNation Honda Roseville responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 19, 2021

I made an appointment a week ahead of time for an oil change, however when I arrived they indicated they did not have my appointment More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Nov 24, 2021 -

AutoNation Honda Roseville responded

Hi Honda, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (916) 467-8056. We'd appreciate the chance to make your experience a positive one.

November 19, 2021

Simple oil and filter change with vehicle mechanical inspection and car wash. However, it took 15-20 minutes to pay for the services due to internal computer issues. More

by stiefrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Singh
Nov 19, 2021 -

stiefrick responded

Nothing further to state.

Nov 19, 2021 -

stiefrick responded

N/A

November 19, 2021

Did not due what was promised even though it was promised in writing. Very unsatisfied. More

by rdeges78
Recommend Dealer
No
Employees Worked With
Don’t know Sydney Thorp
Nov 24, 2021 -

AutoNation Honda Roseville responded

Hi, we are deeply disappointed by your experience at AutoNation Honda Roseville. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (916) 467-8056 to discuss what we can do to help. Take care!

November 18, 2021

Jimmie was very helpful explaining the services my car needed . I did not feel pressured . The detailed summary of the service on my car was easy to read and understand More

by Hrnnbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Le
Nov 21, 2021 -

AutoNation Honda Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 21, 2021 -

Hrnnbl responded

Thanks

Nov 21, 2021 -

Hrnnbl responded

Thank you .

November 18, 2021

Jimmie is simply the best!! Kind, courteous and always looking out for the customers best interest. I have worked with him several times. The only thing is I wish is even making appointments it shouldn' More

by patti.briggman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie
Nov 22, 2021 -

AutoNation Honda Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2021

I have been having my car serviced at this Honda dealership for 6 years. I have always had a good experience in the staff advisors. Any service maintenance or repairs have always been completed with More

by lindascastle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Palachat
Nov 21, 2021 -

AutoNation Honda Roseville responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Honda Roseville. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2021

I am comfortable with Honda Roseville service center. Sami was the advisor who helped me out. He was professional, honest and knowledgeable. More

by Iheart-Honda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sami
Nov 21, 2021 -

AutoNation Honda Roseville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2021

My last oil change appointment went great and Nick was very professional, I appreciated that. More

by dlbriden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 21, 2021 -

AutoNation Honda Roseville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 15, 2021

The service rep and service manager were very considerate, and explained that they could not find enough workers to fill their work schedule. My 2.5 hour service took over 4 hours. The service m More

by seavw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius and Mr. Edison
Nov 21, 2021 -

AutoNation Honda Roseville responded

Hello, we are deeply disappointed by your experience at AutoNation Honda Roseville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 467-8056. We hope to hear from you soon.

Nov 21, 2021 -

seavw responded

Hello, It is not necessary to talk with the general manager. I believe the service rep and service manager made every effort they could to correct the situation. They took action by not charging for the service performed.

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