AutoNation Honda Roseville - Service Center

The purpose of my visit to Auto Nation was for a routine service on my 2018 Honda Odyssey Van. Samantha Rugne was the Service Advisor for this visit. Samantha did an excellent job of scheduling the work t service on my 2018 Honda Odyssey Van. Samantha Rugne was the Service Advisor for this visit. Samantha did an excellent job of scheduling the work to be performed on my Van. She explained all the work that needed to be performed on my Van and answered all of my questions regarding this service. She was very professional and friendly during all of our conversation. I will definitely request her as my Service Advisor for my next Auto Nation service. More

Appointment process was very efficient. The service person that worked with me was very helpful The service person that worked with me was very helpful More

Had an 8 am appointment to have my suspension worked on, I don’t live in the area, so some family met me and we tried to kill time by shopping. I reached out two hours later to check the status and left a v I don’t live in the area, so some family met me and we tried to kill time by shopping. I reached out two hours later to check the status and left a voice message. Two hours later I still hadn’t heard back from anyone so I called again and spoke with a receptionist who laid she couldn’t reach my adviser but she would be sending him a message and he’d get back to me in a few minutes. Another hour went by and I still hadn’t heard back so I called again and the same receptionist said she couldn’t reach him again so she was going to send him another message. It was now just after 1 pm so I decided to go to the dealer and see if I could check in person. I saw the advisor and he went to check with the techs on the status, when he came back he said the part was defective and they were going to have to order another part. It took them 6 hours to let me know, only after I went to look for them. He said they’d fill up my gas tank, which was not even halfway empty, for my time wasted and that he’d have to call me when they get the correct part. I was so upset. I left and really don’t want to go back there. More

With an appointment, I anticipated wait time to be less. I learned a valuable lesson regarding waiting. Don't wait for your name to be called the car is done. Instead, watch the parking lot for your car th I learned a valuable lesson regarding waiting. Don't wait for your name to be called the car is done. Instead, watch the parking lot for your car then go ask for your keys. More

Excellent Service. The car was brought in for an oil change and a CA update. The car was ready sooner than expected--and communication was excellent. The car was brought in for an oil change and a CA update. The car was ready sooner than expected--and communication was excellent. More

I recommend AutoNation Honda Roseville for all services needed on your Honda. They provide excellent service at a cost that is lower than expected. needed on your Honda. They provide excellent service at a cost that is lower than expected. More

Sam provided excellent service. Very friendly and helpful. Answered all of my questions. No complaints at all. Very friendly and helpful. Answered all of my questions. No complaints at all. More

Son muy eficientes y atentos tienen un buen servicio y son muy amables con los clientes son muy amables con los clientes More

Easy online appointment. Computer reminders were appreciated. Oil change was finished quicker than promised. CRV was clean. . Computer reminders were appreciated. Oil change was finished quicker than promised. CRV was clean. . More

Good dealerships. they service my vehicles.i will recommend this dealership.good people to and give 5 star. they service my vehicles.i will recommend this dealership.good people to and give 5 star. More