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AutoNation Honda Roseville - Service Center

Roseville, CA

4.6
1,239 Reviews

1,239 Reviews of AutoNation Honda Roseville - Service Center

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March 06, 2023

Took my CRV in for service. Joey took care of me. Excellent customer service and very friendly. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Mar 09, 2023 -

AutoNation Honda Roseville responded

Hi Barbara, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 03, 2023

It was my car’s first maintenance checkup here in Honda, Roseville. Diana was super helpful and my service was a swift. I highliy recomend them. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
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Mar 07, 2023 -

AutoNation Honda Roseville responded

Hello Manny, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!

March 01, 2023

They were on time for my appointment and the service representative communicated well with me. Their service was fast More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Mar 06, 2023 -

AutoNation Honda Roseville responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

February 27, 2023

Great service department and Samantha is the best. Only does what is needed and only charges for what is done. More

by yllwstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha is great and know her business.
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Mar 04, 2023 -

AutoNation Honda Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

February 24, 2023

Great customer service and great place to wait for your car love this place. I would most definitely recommend this place to anyone with a Honda More

by nettiereay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Feb 27, 2023 -

AutoNation Honda Roseville responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 24, 2023

Went in for oil change and james was awesome took care of everything that was needed. More

by Huda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Feb 28, 2023 -

AutoNation Honda Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

February 24, 2023

Service with an attitude. Cannot make an appointment without a week or two wait. Almost impossible to reach them by telephone. When speaking to receptionist on telephone, she More

by Yadlig1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NRP
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Feb 28, 2023 -

AutoNation Honda Roseville responded

Hi, we are deeply disappointed by your experience at AutoNation Honda Roseville. If you are willing, please call our General Manager at (916) 467-8056 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

Feb 28, 2023 -

Yadlig1 responded

AutoNation Honda of Roseville has a horrid reputation for service. Nothing wrong with the vehicle is their fault. A tire failed (sidewall blew out) 3 months after purchase. Although I purchased bumper to bumper maintenance, they said they don’t make the tire and gave me an 800 number for the manufacturer. The weather stripping began drooping, and I was told just force it back in its groove. When the car is disabled, such as by a blown tire, good luck on getting a service appointment on line within two weeks. God forbid you call for an appointment, only after overcoming their telephone reception wait times, they offer appointments ten business days later, and when I point out that I need it today, they say “why didn’t you say so?” I’m fairly certain after purchasing five new cars from Honda, I will search out alternative dealers who can provide service instead of slogans.

February 23, 2023

I was lied to about having the tire I needed and wasted my time to come back the next day to get another run around and the tire was finally found and it was out on so I could leave More

by thehick32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Feb 27, 2023 -

AutoNation Honda Roseville responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 467-8056 -- we hope to hear from you soon.

Mar 29, 2023 -

thehick32 responded

I’m not looking for a hand out or anything just need to up your customer service

February 23, 2023

Joey was great to work with. He was very helpful and friendly. I appreciate his honesty and for taking the time to discuss my options. More

by Jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Report | Print
Feb 27, 2023 -

AutoNation Honda Roseville responded

Hi Jasmine, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Roseville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2023

My service representative James Harding went above and beyond to ensure all my needs were met for my Honda Odyssey. Excellent communication, honesty and going the extra mile goes a long way with me. James More

by maxo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Harding
Report | Print
Feb 25, 2023 -

AutoNation Honda Roseville responded

Hi Maxo, we're happy you found James to be so supportive during your experience here at AutoNation Honda Roseville. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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