AutoNation Honda Roseville - Service Center

Older car in for airbag recall. Recall letter states 2-3 hours for job. Made appointment for 08:00. Asked service advisor about how long. He stated "a couple hours". By 2:00 I'm sta Recall letter states 2-3 hours for job. Made appointment for 08:00. Asked service advisor about how long. He stated "a couple hours". By 2:00 I'm starting to wonder and called- "service advisor is with another customer, I'll have him call you back". He called back at 4:30 "car is done". When I arrive to pick up car, I had to wait almost 20 minutes. Asked another one of the advisors not helping customers to assist but my advisor "hasn't printed the paperwork yet". No one can help. It seems my service advisor is the only one who can help customers at this point and has a line 3 deep while others are decorating the area for Christmas. I feel this was an opportunity for the dealer to prove themselves and gain more business from me as a warranty customer but the apathetic employees and complete disregard for my time guarantees I'll go elsewhere. More

I bought my car from them a always do the services there and trust Mr. James Harding the service advisor to take care of my car I am very happy customer thank you. and trust Mr. James Harding the service advisor to take care of my car I am very happy customer thank you. More

Since 2000, I have continued to bring my Honda to Roseville AutoMall and received excellent customer service, especially with Jimmie Le as my advisor. I feel confident my car and myself are in excel Roseville AutoMall and received excellent customer service, especially with Jimmie Le as my advisor. I feel confident my car and myself are in excellent hands! More

This dealership has a great customer service. My favorite advisor James Harding always help me on my service. My favorite advisor James Harding always help me on my service. More

Always outstanding service! And Kyle took great care of me - fast and thorough service and communication. And Kyle took great care of me - fast and thorough service and communication. More

Jim Hardy in the service department provided a great experience when I brought my car in to see why it won’t start. experience when I brought my car in to see why it won’t start. More

James is the best service guy EVER. . Thank you for always taking care of me.. . Thank you for always taking care of me.. More

Vey professional. Communication from David was outstanding. Worked hard to find the appropriate part. Great service! Communication from David was outstanding. Worked hard to find the appropriate part. Great service! More

Repair analysis was good as well as work performed. However, during a post inspection service tech stated battery needed replacement based upon a battery test and that brake fluid reservoir cap was cra However, during a post inspection service tech stated battery needed replacement based upon a battery test and that brake fluid reservoir cap was cracked and replacement needed. I asked service advisor about the cracked cap, but he later stated it was just getting old. I declined cap replacement ($153.00) and battery replacement ($250.). Subsequently, I check Rock Auto for a replacement reservoir cap and cost of $27.93. The battery had a warranty. I took the battery to the original retailer who asked about any starting issues etc. and then checked my battery and showed me that the battery was good and charging system working well. I get frustrated with the dealer's service personnel who try to over repair/over sell vs. providing a warning that something should be considered for repair in the future. Note: Dealer offered (on website and that I had to ask for) a 20% discount for repairs in excess of $500.00 that I was able to apply to my invoice. More

Joseph Kelly was excellent he told me what i need and how long it would take. Will look for him again. long it would take. Will look for him again. More