AutoNation Honda Roseville - Service Center

I had a great experience, all the staff were professional. All my experiences in person have been great. professional. All my experiences in person have been great. More

Joe in Service was great, he let me know how long the service would be and called within the time frame he quoted. Will return again. service would be and called within the time frame he quoted. Will return again. More

They were friendly and thorough. We spoke about what maintenance items were needed and will schedule them soon. We spoke about what maintenance items were needed and will schedule them soon. More

I always ask for James Harding service advisor… I’ve brought all pilots to this dealership.. James has been my advisor for years.. I’ve always appreciated his professionalism.. he is a true asset to th brought all pilots to this dealership.. James has been my advisor for years.. I’ve always appreciated his professionalism.. he is a true asset to the Honda dealership… I will only set my appts with James… he is the best… Thank You Again. Rose Lipka… More

During this tough time in the world though things were running behind they did their best to be timely and provide good service. running behind they did their best to be timely and provide good service. More

Usually I would give a 5 star rating but I brought my CRV in to have the cluster replaced and maintenance service with an appointment for 7:20 AM. I started calling and texting to see if the car was ready at in to have the cluster replaced and maintenance service with an appointment for 7:20 AM. I started calling and texting to see if the car was ready at 4:00 PM. I had great difficulty reaching anyone to see if the car was ready. Finally at around 6:00 some one responded to my many messages and said the car had been ready since 4:00. I depend on others to drive me to the dealership so had to disrupt their dinner to get a ride. This is the first time I have had anything negative to say about the service I receive. Generally, I have had excellent service at Roseville Honda. More

As usual, my service advisor, Jimmie Le, was 5 star awesome!. Jimmie provides outstanding customer service through his communications, through his knowledge about my car and most important, his honest awesome!. Jimmie provides outstanding customer service through his communications, through his knowledge about my car and most important, his honesty and candid input about my car's service. Thank you Jimmie! More

Although it was stated that I will be waiting for service in my vehicle, it took 2.5 hours for an Oil change, I wished I would have been told so I could planned accordantly, also I was asked if I would lik in my vehicle, it took 2.5 hours for an Oil change, I wished I would have been told so I could planned accordantly, also I was asked if I would like my vehicle to be washed, I said sure, when my vehicle was returned, it was not washed which for as long as it took I was hoping the vehicle would be washed upon return. More

Terrible. I had them replace the air bags as a recall and then do a free inspection. They completely forgot I wanted the inspection when they called and told m I had them replace the air bags as a recall and then do a free inspection. They completely forgot I wanted the inspection when they called and told me it was ready for pick up. I was told the inspection would take no more than an hour, which still fit my schedule. I arrived at the dealership and waited for 2 hours before they got my inspection finished after they kept assuring me for the past hour that it’ll be done “any minute now”. When I received the inspection report- nothing you couldn’t already see yourself. It took them 2 hours to tell me my tires were good, brakes looked ok, air filter was ok and my battery held a charge. Absolute waste of 2 hours. They proceeded to have me wait 10-15 minutes in 110 degree heat while someone pulled the car around. Never using the service department at this dealership again. Because of all this I was late for work( which I communicated to my service advisor, Andrew ). More

Dropped my Pilot off for service. Was in and out with the help of Darius. Was updated on the services my Pilot needed and it was done when promised Was in and out with the help of Darius. Was updated on the services my Pilot needed and it was done when promised More