AutoNation Honda Roseville - Service Center

No Communication. Brought the car in for warranty work and had to have a part ordered. No call back for over three weeks, and had to call the service department for i Brought the car in for warranty work and had to have a part ordered. No call back for over three weeks, and had to call the service department for information. Had to leave a message since no one would pick up the phone. Rather than receiving a callback, I received an appointment email stating a date and time to bring the car back in. When I arrived for the appointment, they had no record of the appointment and said the work would need to be scheduled the following week. I showed up the following week, but they said they would have to order the part and I would have to schedule a new appointment. I reminded them they had the part and had told me to come back today. The agent talked to the service manager and found the part. The work done on the vehicle was good, but the communication with the service agent and service manager was poor. More

They have good customer service. Price of service is fair. They are upfront about their prices. Price of service is fair. They are upfront about their prices. More

They have kept our CRV in good shape, but they had a shuttle service before the pandemic and they didn't start it up again. This leaves me stranded at the dealership, because the CRV is the only vehicle shuttle service before the pandemic and they didn't start it up again. This leaves me stranded at the dealership, because the CRV is the only vehicle my wife and I have. The Service Representative was good on this visit, and I believe he will keep his promise to fix anything not taken care of the first time when I return Monday to have the mysterious rattling sound eliminated. More

I was very happy with my leasing experience however, 3 months after getting the brand new HR-V, the AC blew out. It caused a huge inconvenience to me and I hope it was just a freak mechanical issue and months after getting the brand new HR-V, the AC blew out. It caused a huge inconvenience to me and I hope it was just a freak mechanical issue and nothing else goes out before the warranty expires. I have always liked my Hondas in past years. More

Thank you to my service advisor Kyle Singh. He is simply the best! Thanks Kyle! He is simply the best! Thanks Kyle! More

Great customer service for such a busy location. My service advisor Andrew was friendly, professional and knowledgeable. Thanks for the great service! My service advisor Andrew was friendly, professional and knowledgeable. Thanks for the great service! More

Samantha Rugne furnished me more detailed information on Honda Maintenance Coverage and gave me her direct number if I have more questions or to schedule an appointment. She scheduled an appointment for me Honda Maintenance Coverage and gave me her direct number if I have more questions or to schedule an appointment. She scheduled an appointment for me for oil change and asked me whether I want a car wash. She is very friendly, helpful and professional More

My oil change and tire rotation was done to my husbands very high standards! So we are both happy. I feel like I'm in great caring hands at Auto Nation Honda. My service advisor James Harding is the Best. very high standards! So we are both happy. I feel like I'm in great caring hands at Auto Nation Honda. My service advisor James Harding is the Best. More

Good customer service and best management I’ve seen in long time will good back for more service thanks ❤️👍🏽 long time will good back for more service thanks ❤️👍🏽 More

The service appointment was on time and completed quickly. The cost was 2x what I expected to pay. quickly. The cost was 2x what I expected to pay. More