AutoNation Honda Roseville - Service Center

No curtesy transportation, service writer POOR (Jimmie). Sat for 4 hours being ignored in dealership waiting for service on my car. No updates, No backup for people on lunch HOUR? Thank you James for steppi Sat for 4 hours being ignored in dealership waiting for service on my car. No updates, No backup for people on lunch HOUR? Thank you James for stepping forward. Car was done - paperwork sitting on Jimmie's desk - Wonder how long I would have sat if I hadn't checked? Maybe customers would like to have lunch also! Probably will try to find a new Honda Dealership that wants my business. VERY POOR CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT! Guess the Dealership has so many cars to sell they don't need to take care of current customers. More

They made sure to inspect the whole car and offered services to help make sure the car will be return to me and run smoothly services to help make sure the car will be return to me and run smoothly More

When I arrive for an appointment the greeters/representatives are always prompt and very polite and courteous. greeters/representatives are always prompt and very polite and courteous. More

Always get fast and friendly customer service when I bring my car in for any sort of work bring my car in for any sort of work More

Jimmie Le was so helpful and very attentive to my needs and knowledgeable with the needs of my car. It’s my 3rd time coming to the dealership coming from upstate NY. I don’t get this kind of attention back and knowledgeable with the needs of my car. It’s my 3rd time coming to the dealership coming from upstate NY. I don’t get this kind of attention back there. The whole experience was so easy and quick. More

Samantha was professional and kind. She answered all my questions. She was very helpful to me She answered all my questions. She was very helpful to me More

Easily made my service appointment online. Arrived at scheduled time and work order completed quickly. After reading 2 chapters in my novel while enjoying a cappuccino, I received a text that Arrived at scheduled time and work order completed quickly. After reading 2 chapters in my novel while enjoying a cappuccino, I received a text that my car was ready. I was told initially it would be 2 hours, but I was checked out and home by then. I am a very happy customer!!! More

$150 for an oil change/filter, tire rotation seems a bit high for my Ridgeline. Also, dealer did not perform any kind of a multipoint inspection (check fluids, codes, software update), which is beneficial high for my Ridgeline. Also, dealer did not perform any kind of a multipoint inspection (check fluids, codes, software update), which is beneficial to dealership and customer to proactively prevent issues. Will go to local garage for scheduled maintenance and use dealer for warranty repairs only in future. More

James Harding is always great to work with and provides excellent customer service. Very professional and always willing to explain not just what the techs need to do, but why they need to do it! excellent customer service. Very professional and always willing to explain not just what the techs need to do, but why they need to do it! More

I had a 10:00 am appointment and was greeted in a timely manner. James Harding was my Service Coordinator for my appointment and he provided excellent customer service. He was thorough and explained t manner. James Harding was my Service Coordinator for my appointment and he provided excellent customer service. He was thorough and explained the work that was completed. He has assisted me before and he has always been friendly and informative. More