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AutoNation Honda Roseville - Service Center
Roseville, CA
1,244 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,244 Reviews of AutoNation Honda Roseville - Service Center
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March 14, 2022
Coffee service bad. Car was finished and sat for pick up for 20 minutes before I approached service advisor to pick up my car. Don’t know how long it would have sat ther Car was finished and sat for pick up for 20 minutes before I approached service advisor to pick up my car. Don’t know how long it would have sat there if I had not noticed it was done. More
by erniebarkhurst
Employees Worked With
James
March 11, 2022
Samantha was very helpful, explained things, checked several times for updates and notified us when the car was ready to be picked up. Only glitch was the scanner didn't work to scan our VIN so she had several times for updates and notified us when the car was ready to be picked up. Only glitch was the scanner didn't work to scan our VIN so she had to keep entering it manually! More
by sactohavens
Employees Worked With
samantha
March 11, 2022
Great service and my service agent went above and beyond the norm to resolve the issue with my permanently locked hatchback. Service was great. Thank you so very much! It's wonderful having access to the the norm to resolve the issue with my permanently locked hatchback. Service was great. Thank you so very much! It's wonderful having access to the back of my HRV again! More
by Judy
Employees Worked With
James Harding
March 11, 2022
To whom it may concern, My appointment was scheduled for 8am. I arrived 5 minutes before my appointment. They told me that they couldn’t find my appointment. After waiting for at least 10 to 15 minutes for 8am. I arrived 5 minutes before my appointment. They told me that they couldn’t find my appointment. After waiting for at least 10 to 15 minutes they found my appointment. Once, they found my scheduled appointment time I had to ask for someone to help me. It took another 10 minutes. Throughout this entire time people were being helped that came after me. Finally, I had to ask them can someone help me please. I think someone came to help me around 8:23am. They looked at my car and said that they did not have the parts to fix my car. My car has not been fix. They said the part of my car will probably come in 1 week. In the meantime time my car is ready to be picked up around 12pm. I felt that while waiting for my turn at your Honda service someone like me an Asian woman was ignored. I really can not comprehend the purpose of having an appointment when people who have a later appointment time was helped before me. I am pretty sure if my husband came to the scheduled appointment time this might not happened to him. I am pretty sure your company has surveillance cameras to view what happened. Thanks, Cynthia More
by Cynthia
Employees Worked With
Not sure of the name of the person that could not find my appointment.
March 10, 2022
Sami was my service advisor and was respectful and very helpful in getting my service done. I returned today, Mar. 10, to have filters replaced. Was going to have a family member do it but didn’t work out. helpful in getting my service done. I returned today, Mar. 10, to have filters replaced. Was going to have a family member do it but didn’t work out. Sami again gave me great service. Had me buy the filters and the kind person who sold them to me went out and put them in my car and sent me on my way. I really appreciated the generous help. Thank you so much. Jeannette Baldwin. More
by gramjb5
Employees Worked With
Sami Malganji
March 09, 2022
Brenda was super nice and so accommodating. I somehow mixed up the time of my appointment and she still helped me out and got my car in like it was no problem. Definitely the best experience at I somehow mixed up the time of my appointment and she still helped me out and got my car in like it was no problem. Definitely the best experience at a dealership service center I’ve had so far. More
by Hagol90
Employees Worked With
Brenda
March 08, 2022
The service there is on point. Sammy my service adviser is the best you have. He is very honest, pleasant, and really cares about his customers. Sammy my service adviser is the best you have. He is very honest, pleasant, and really cares about his customers. More
by Wells,R
Employees Worked With
Sammy
