AutoNation Honda Roseville - Service Center

I always have a great experience with the service department at Honda Roseville. Brock was my service advisor during my last visit . He answered all of my questions and my car continues to run grea department at Honda Roseville. Brock was my service advisor during my last visit . He answered all of my questions and my car continues to run great. I can’t recommend the service professionals at this location enough. More

I have had some decent experiences at the Dealership and some disappointing. I always make my appointment on line via the Honda App, I specify what I want done at the service in the app when I book the app some disappointing. I always make my appointment on line via the Honda App, I specify what I want done at the service in the app when I book the appointment. When I arrive at the dealership, I typically have to explain what I want done at least 2 more times... ff. What is the point of making the appointment on line, providing the details if I have to tell them 2 more times what I want done... I could see the service representative validating what I want done - that makes sense - but it is as if what I entered on line is not transferred to the local dealer. Prior to my most recent appointment I noticed that the lug nut key was not in the glove compartment as I was going to replace the windshield wiper reservoir, which had been damaged by rodents soon after I purchased the Vehicle at this dealership. The lug nut key was not in the glove box. Keep in mind I purchased the vehicle at this dealership and have not taken the vehicle to any other repair shop to be worked on -- just Roseville Honda. I asked the service agent if they had a lug nut key as somehow the dealership was rotating my tires in the past... First the agent suggested I could buy a new one for around 20 dollars - which is about what I found it on line for on Amazon... but, the fact is, I bought the car at this dealership, and it has only been at the dealership.. There is only one place the lug nut key could be if not in my glove box.. The Agent said next time I come in I should ask about it, but in the mean time - I should look on line if I needed one.. That was a bit disappointing.... to top it off, I did get my brake fluid changed at the service, and for the first time ever, as I am driving home, my brakes start squeaking, which they have never done before... So, you might understand my 2 star rating.. I did not even mention the time that I brought my car in for a oil change and tire rotation and the agent sent me back home because the oil life expectancy was only at 30%, so he said they won't change it until it get's to at least 20%.. True story... Oh, and one more... after the 3 times I told them what I wanted done, they added changing the cabin and air filter -- NIETHER of which was what I requested.. my take away is they are doing whatever they can to make $$.... as soon as I hit my 72k, I doubt I will ever go back to this dealership for anything, would you? I hope the feedback helps improve the processes at Roseville Honda. More

Quick welcome. Short wait to get checked in. Clean waiting area. Great coffee machine. Long wait for inspection results. Underestimated time of repair. Paperwork processing was smooth. waiting area. Great coffee machine. Long wait for inspection results. Underestimated time of repair. Paperwork processing was smooth. More

Scheduled service on a Saturday and Nic (service advisor) got me out quickly, was very professional and offered tips to keep my car in top condition got me out quickly, was very professional and offered tips to keep my car in top condition More

Jimmie does a great job of getting what you need done in a timely manner! a timely manner! More

The service technician Nicholas was friendly, professional and knowledgeable. The estimate that he gave when my vehicle would be ready for pickup was right on time. professional and knowledgeable. The estimate that he gave when my vehicle would be ready for pickup was right on time. More

Brock was quick organized and efficient. I was in and out in less than 10 minutes in less than 10 minutes More

I was very well taken care of. As much was done that was possible to be done. possible to be done. More

5 Star experience with Autonation Honda’s Service Department. Outstanding Customer Service and Great Communication from Service Advisor, Jimmie Le! Jimmie is the sole reason I continue to bring my H Department. Outstanding Customer Service and Great Communication from Service Advisor, Jimmie Le! Jimmie is the sole reason I continue to bring my Honda to Autonation for service. Thank you Jimmie! More

Ms. Brenda Vizina was great! She was very friendly &. Informative; explaining why was going to happen to my car. I felt valued as a customer. Informative; explaining why was going to happen to my car. I felt valued as a customer. More