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AutoNation Honda Sanford
Sanford, FL
1,909 Reviews
For Orlando area residents, there is no better place for Honda cars, trucks, and SUVs than AutoNation Honda Sanford. Our expansive showroom is just a short drive north of Downtown Orlando, in the city of Sanford. Featuring one of the largest inventories of both new and used Honda models in Orlando, including the latest new models, AutoNation Honda Sanford has it all! Visit our showroom in-person or online today to learn more about what a new or used Honda can do for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,909 reviews
August 27, 2021
To be honest if i could just rate the General Manager Richard, I would give him negative starts. To make long a very very long story semi short, I purchased my first car ever at 27 years old. I did a lot Richard, I would give him negative starts. To make long a very very long story semi short, I purchased my first car ever at 27 years old. I did a lot of research and decided to get the 2022 Honda Civic EX. Initially (when i did the test drive) the car had a scratch along the top of the trunk. They guaranteed they would fix it and return the vehicle to me. The next day (Friday) I received my car at 4:30pm. Within 24 hours the dashboard lit up like the 4th of july. I took it in to the services department that Saturday at 1:00pm. After waiting around 2 hours (with no one approaching me to give me updates or anything) the service worker came up to me and asked if anyone has spoken to me. Basically they didn't know what was wrong and I had to wait until Monday when the Engineers were in so they could figure it out. I asked to speak with Richard to hear from him what was going on. He made a very annoying joke about "good thing you have warranty" then made false promises that they would contact me on Monday to bring my car back and that Michelle the CRM would reach out to me. Neither happened. I ended up calling on Monday myself and there were no records of my vehicle even coming in on Saturday and Michelle was not told of the situation. I brought my car in on Tuesday at 7:00am and they "finished" at 2:30pm claiming it was the battery, that it was drained and in a bad condition. They claimed that changing the battery fixed the issue. It didn't, without leaving the shop (they drove the car over and i just sat in the seat) the dashboard was still lit up. 17 days later (in a loaner because they had to keep my car to do testing) I finally got answers and my vehicle back......except they hit it and scratched the bumper. I had to return AGAIN so they can fix the scratch on my bumper. Let's not forget the 150 miles they added to my vehicle. The only saving grace was Mike who worked at the Services department. He kept me constantly updated and answered my calls whenever i reached out for updates. Richard on the other hand never answered, even ignored my calls and passed the phone to Mike, and avoided speaking to me through the whole situation. Long story was not short my bad but honestly this was the worst first car buying experience ever and I will gladly prefer to drive 20 miles to another Honda. A lot more happened in between that showed they only cared about the sale and they do not care at all after you signed that contract. I do want to note that I was not upset about the car having issues (I understand that can happen and with the Car Shortage issues from Covid it did not help the expedite the repairs) I am extremely displeased on how this dealership's General Manager, Richard, handled this. To ignore a customer and make false promises is disgusting. That is what ruined this situation for me. If Richard was gone i'd be happy to return. Please be aware. Also please do not try to contact me Richard, I do not want to hear from you, thank you More
by mishelleodv
Employees Worked With
Richard St Louis
August 26, 2021
I’ve been with them for over 7 years and have always had a wonderful experience. The service here is great and the staff is outstanding. a wonderful experience. The service here is great and the staff is outstanding. More
by budboat
Employees Worked With
Brandon Knauss, Travis Bussin, Bob Garcia, Tom Welch, Don Mills, Bob Weber, Daniel Benoit, Javier Perez
August 26, 2021
Myles was great sales associate. We were well informed about the car and felt very comfortable the whole time. We are very happy with our purchases about the car and felt very comfortable the whole time. We are very happy with our purchases More
by Kua.zhan
Employees Worked With
Myles Russell
August 25, 2021
The building was clean, and the atmosphere was inviting. It was a hospitable atmosphere and the service was done in a timely manner. I enjoyed my visit and will be back. It was a hospitable atmosphere and the service was done in a timely manner. I enjoyed my visit and will be back. More
by Vherring2312@yahoo.com
Employees Worked With
Travis Bussin
August 25, 2021
The dealership was very inviting and the staff members were most friendly. We were especially pleased to see COVID protocols in place. Cleber Gomes-Filho, senior sales representative, was extremely help were most friendly. We were especially pleased to see COVID protocols in place. Cleber Gomes-Filho, senior sales representative, was extremely helpful in our search for the right vehicle. I would definitely purchase again and I would specifically go right back to Cleber. He did not pressure us and answered all of our questions with with patience and the utmost knowledge. Jacques Malfi, the CFS director, was also extremely cordial and helpful with our purchase and transfer of our funds. The only suggestion would be to streamline the paperwork of purchasing a new vehicle. This last step took several hours. More
by Patrece
Employees Worked With
Cleber Gomes-Filho (sales) and Jacques Malfi (CFS Director)
August 25, 2021
Anastasio Ojeda made this a smooth process as always. The service is always great and I really appreciated the vacuuming they did on the car after the service. The service is always great and I really appreciated the vacuuming they did on the car after the service. More
by footewerks
Employees Worked With
Anastasio Ojeda
August 23, 2021
The guys in the service department are excellent. They checked my Honda Civic all over prior to my road trip. And they did it less time than what they said it would take. checked my Honda Civic all over prior to my road trip. And they did it less time than what they said it would take. More
by joyceschools11
Employees Worked With
Charles Twilley, Daniel Benoit
August 22, 2021
جديدةIt has been a complete unpleasant experience doing جديدة It has been a complete unpleasant experience doing business with this dealer. After two weeks of having signed a sale contract between Auto جديدة It has been a complete unpleasant experience doing business with this dealer. After two weeks of having signed a sale contract between Auto Nation Honda Sanford and me, the salesman Mr. Emanuel called me using his speakerphone to have a conversation with his financial manager Mr. Jacques Malfi to modify the Truth-In-Lending Disclosure APR and total of payments statement, In addition to threatening me to return the car if I refuse. Next day, after my second attempt of calling Mr. Emanuel to take his manager’s second option of returning the car and getting back my trade-In truck, the manager denied to take my call. I thought I was dealing with serious and honest people, although I realize that the seller might have the right to cancel the contract, why now going back and forward ?! More
by nelsonlossada
Employees Worked With
Emanuel Perez & Jacques Malfi
