AutoNation Honda Sanford

Lackluster service My name is Edna and I went to Auto Nation Honda in Sanford to see about trading in my 2015 Honda Accord EXL v6 and I wanted to share this experience a My name is Edna and I went to Auto Nation Honda in Sanford to see about trading in my 2015 Honda Accord EXL v6 and I wanted to share this experience as opposed to the new car buying experience when I purchased this car brand new in December 2014. Customer Service? What happened ????!!! First off I made appointment to see Daryl Maranda who was not the person who sold my 2015 he was recommended by the lady who was no longer there. Secondly, pulling up a little Barbie pop tart was stationed outside the front entrance I thought she was on her break but she was a hunter I guess stationed there to look for customers no sales experience whatsoever back to her later. Asked for Daryl and he was out on a test drive ok me and my brother went to look around and here comes Barbie and she asks what are we looking to do and I told her who I came to see and it wasn't her! We told her we received solicitations to see about getting into a new car and possibly lowering my car payment which is $600 I have bad credit but I can pay and have been paying but wanted a lower note. She tells me well how much is owed and you're upside down yea yea we know that , she goes in to crunch the numbers and kept mentioning the LX hello I have the EXL v6 I'm not going back my car has 31,000 miles why would I want to do that? some may think for a cheaper note, but not if its not what I wanted and its worth it to drive what I want do not tell me what I need to drive she was too young to be so condescending and she didn't even try to appraise my car they didn't even bother looking at it and comes back with an insulting low ball offer??? Here's what your car is worth and this is what you'll pay with down payment. So of course I drove off in my mint shiny still new 2015 and Barbie was walking back to sit on her bench out front. Auto Nation if you're reading this get some experienced people, and now I see why the show room was empty. Thirdly, Daryl he never showed very disrespectful and unprofessional he even had a preceptee who showed his face but really a preceptee??? He didn't even know the features on the cars!!! Lastly I will go to another dealer and I will no longer be bringing Hugo there to be serviced as I got oil changed there every time it was due and please take my name off your mailing list. You actually did me a favor I'm still in love my 2015 EXL V6 E Fryer More

Air Bag Replacement In mid April i took my car in for maintenance, while there it was determined vehicle was included in air bag recall. I was told parts had to be ordere In mid April i took my car in for maintenance, while there it was determined vehicle was included in air bag recall. I was told parts had to be ordered and once they came in repair could be done. First week of August I get the call that the parts are in. I than contact service advisor to confirm parts are indeed in and I am told that if i make an appointment on a week day i need to drop off car before 3 pm and if i drop off on weekend need to drop off before noon. Made appointment for Saturday, August 6th and dropped off car at 11:30 am. At 1:00 pm get call that repair cannot be made because they do not have the parts. Really????? More

Bought Honda Odyssey I bought a used Honda Odyssey paid cash. Bought vehicle protection plan the day I bought van 7/13/2016. Over the weekend van battery light went on lig I bought a used Honda Odyssey paid cash. Bought vehicle protection plan the day I bought van 7/13/2016. Over the weekend van battery light went on lights on dash where all flashing van shut off. Got a jump got home truck wouldn't start put battery on charger to get it to a dealership that would service my van. I gave them my vehicle protection plan they called they have no information on van. Called Honda spoke with Leslie she said she took care of it and still no protection plan.Its been 11 days and the protection plan still hasn't been provided.Seems to me they don't have their priorities straight and can't take care of customers.I will never buy a vehicle from auto nation cause of bad service and customer support. More

Air bag replaced n scratched up I went to get my airbag replaced and I come to see that they scratched up the whole dashboard where the airbag was replaced and they didn't even have I went to get my airbag replaced and I come to see that they scratched up the whole dashboard where the airbag was replaced and they didn't even have the courtesy to wipe it down and clean it up. I'm going to post some pictures and show you guys, this is just unacceptable you guys change your airbag and the scratch up my dashboard and you leave it a mess. More

Best of the Best Auto Nation Honda of Sanford is the best of the best. We just recently purchased a 2016 Honda Pilot. Never have I had a better sales person than Bill Auto Nation Honda of Sanford is the best of the best. We just recently purchased a 2016 Honda Pilot. Never have I had a better sales person than Bill Coley. He worked with us from start to finish. Another was Jessica Gill Stachowicz, Sales Manager. All personnel we encountered was above average. This dealership is exceptional. More

Service Department My Honda was towed 4 times in a month for the same problem. The first time they replaced a part for close to $400 that they were surprised had to rep My Honda was towed 4 times in a month for the same problem. The first time they replaced a part for close to $400 that they were surprised had to replaced. The second time they replaced the battery. The third time they had to do a software update on the part they replaced the first time. The fourth time they said oops it was the starter all along and that costs $1200. BUT they don't stock starters and had to order one that took 2 days. BUT it's not our fault, the computer messed up. More

AMAZING If you can make it to Sanford to but a car then ask for Younes and he will get you what you want! He won't stop helping you until you are satisfied. M If you can make it to Sanford to but a car then ask for Younes and he will get you what you want! He won't stop helping you until you are satisfied. Make SURE you see Fernanda for the financial part. She is absolutely wonderful. You will leave happier than you can imagine. No pressure no fuss. More

Best dude ever! Came in for the service needed and he was right there to help with eveything needed. Quick and attentive to all the aspects of my car! Overall awesome exprience. right there to help with eveything needed. Quick and attentive to all the aspects of my car! Overall awesome exprience. More

Very nice not pushy! Really work with you to try to get you s great deal and low payments. They are very friendly drove three cars probably would have let me dr not pushy! Really work with you to try to get you s great deal and low payments. They are very friendly drove three cars probably would have let me drive more but we found what we were looking for! They are even letting us take car o get checked by our own mechanic to see if it's a good car. So far we have had nothing but great quick service with them despite all the negative reviews our visit was very nice. Now once we take it to our mechanic and he looks at it we will know for sure. But all in all Would definitely recommend them to others. More

Always a pleasure Just purchased are 6th vehicle from AutoNation Honda. Skip and Mark are always polite and courteous. We drive about an hour and a half to this dealers Just purchased are 6th vehicle from AutoNation Honda. Skip and Mark are always polite and courteous. We drive about an hour and a half to this dealership. Never need to shop around because we always know they're going to give us the best deal. So if you're in need of a car don't hesitate if Skip or Mark a call. More