AutoNation Honda South Corpus Christi

This is the second time we have had trouble with the service department at this location. The first time I had a brake job done. I drove away from the dealership and the first time I used the brakes the service department at this location. The first time I had a brake job done. I drove away from the dealership and the first time I used the brakes there was grinding. I took it back and they fixed the problem, but told me the grinding was a result of the wrong size part being used. This time, I went for diagnostics. I was told the fuel injectors needed to be replaced and was told it would be $1800 and be done by the end of the day. I called at 4:45 to see if it was ready for pick up and was told they did not have the parts but they had already taken my car apart, so I would have to wait three days while they ordered the parts. They did not finish until a full week after we dropped off the car. No one called to update us, we had to call and check on the progress every few days. No apologies or customer service. No rental car was offered. My husband had to push them to provide a rental. When I picked it up the bill was for $2400, which was $600 more than what they told me it would be. There was no additional service, no explanation, no apology. After I told them I would not pay the additional charge, they took it off. We will never go back to this dealership for service and we will never buy a car from them. They lost my business for good. More

Service writer couldn’t have been more nice and service was performed quickly and correctly. I will definitely return. Please keep up the good work was performed quickly and correctly. I will definitely return. Please keep up the good work More

I was on time, the people I spoke with were knowledgeable, listened patiently to my concerns, made me feel heard, and offered differently solutions for my needs and budget. knowledgeable, listened patiently to my concerns, made me feel heard, and offered differently solutions for my needs and budget. More

Everything went well. Julie was very friendly and professional, she really helped me without feeling pressured Julie was very friendly and professional, she really helped me without feeling pressured More

Good job very professional explain the work and only did what was needed thanks for washing car also what was needed thanks for washing car also More

Great job, the staff kept me informed on vehicle status and made recommendations with videos / pictures from the technicians. and made recommendations with videos / pictures from the technicians. More

I been a long time customer since 2018 for my car needs. This last week everything was done the same day and was impressed. They even drove me home and picked me up to get my car. Jesse(Jesus) was great This last week everything was done the same day and was impressed. They even drove me home and picked me up to get my car. Jesse(Jesus) was great as always. More

Great service and very helpful staff. They were constantly attentive and offering their help in any way to make our visit pleasant. They were constantly attentive and offering their help in any way to make our visit pleasant. More

FANTASTIC CUSTOMER SERVICE ALL QUESTIONS ANSWERED IN GREAT DETAIL & DIDNT FEEL LIKE I WAS BEING TAKING ADVANTAGE OF OR PRESSURED WENT ABOVE & BEYOND TO MAKE SURE I FOUNF THE RIGHT FIT FOR ME GREAT DETAIL & DIDNT FEEL LIKE I WAS BEING TAKING ADVANTAGE OF OR PRESSURED WENT ABOVE & BEYOND TO MAKE SURE I FOUNF THE RIGHT FIT FOR ME More

Keep up the excellent hard work. Yall doing an awesome Job. Keep up the excellent hard work. Yall doing an awesome Job. Keep up the excellent hard work. More