AutoNation Honda Tucson Auto Mall - Service Center
Tucson, AZ
1,198 Reviews of AutoNation Honda Tucson Auto Mall - Service Center
Tredell did a great job of communicating with me on the progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checke progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checked. (I found that the vehicle, a CRV, was intentionally programmed to slow down if you were behind a vehicle. I thought something was wrong with it. Although,I do think it slows down at a distance from the next vehicle which is too far away. I checked it again on the freeway after the visit.) He wore his mask appropriately, which one of your service providers does not do. I will ask for this young man again at my next visit. BTW,I have no idea if they sanitized anything in the vehicle, thus, I did not rate this. More
The new phone service is awful. Please go back to direct call to local service team. I needed to get a hold of the local team as I was having my car towed to the dealership. I called many times and was call to local service team. I needed to get a hold of the local team as I was having my car towed to the dealership. I called many times and was only allowed to talk to a third party in a foreign country. Finally I got a call from the dealer because I was “late” to my appointment. But really my car had been towed the day before and keys were left with….still not sure. They could not find my car. I called the tow company (they answered locally) and told me they where they left it. Then guess what!?!? Multiple attempts I could not get back in contact with the local shop to inform them where the car was placed. Finally 5 hours later a someone new locally called and said they had my keys and were going to get the work done on it. I want to give this a 1 star rating but the actual local team is great. Once you can get a hold of them. Please go back to allowing the local team take calls directly. More
Great service, definitely will be going back for more major services. I never felt pressured to buy anything. They explained to me my alignment issue and My car feels great now! major services. I never felt pressured to buy anything. They explained to me my alignment issue and My car feels great now! More