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AutoNation Honda Tucson Auto Mall - Service Center

Tucson, AZ

4.6
1,198 Reviews

1,198 Reviews of AutoNation Honda Tucson Auto Mall - Service Center

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July 10, 2024

Been there 3 times for one issue and it still has not been fixed, ive been charged for 2 services and a diagnostic fee for the same issue. More

by harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John,Amber
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Jul 11, 2024 -

AutoNation Honda Tucson Auto Mall responded

Harrison, we regret your experience with us here, but are glad you brought this to our attention. When you have an opportunity, please reach out to us at (520) 549-2238 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

July 10, 2024

I’ve been going to this dealership since 2005 bought a brand new Honda ridgeline in 2006 and had it for 16 years and only went to Dobbs Honda AutoNation . Then there was a management change and the servic More

by Rkgolder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul, GM, Manny, service manager and Greg, service advisor
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Jul 11, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (520) 549-2238 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 10, 2024

Excellent service department who do outstanding work. Everyone is courteous and professional. I will take my care no where else. More

by Skippy23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Jul 11, 2024 -

AutoNation Honda Tucson Auto Mall responded

HI, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 04, 2024

The service department goes out of their way to solve problems in a very friendly and efficient way. More

by Firemule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service.
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Jul 06, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you so much for the positive review! Feel free to stop by if you ever need any more help.

June 21, 2024

Gregg gave me more than I expected. That's how you keep good customers. Thanks. More

by rogerward5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg
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Jun 23, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 10, 2024

Excellent service and communication. Appointment was honored. The lobby was nice and I like the free ice cream! More

by travelinscout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Paul
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Jun 11, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 08, 2024

Great service. Very dependable! All was done in a timely manner. The price was very acceptable! More

by suzannehess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cheesebrough
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Jun 12, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 05, 2024

Great customer service Organized Very clean Knowledgeable staff Efficient Easy to get an appointment The TV makes the time fly by. More

by 47suzy19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg
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Jun 07, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2024

John was wonderful! He always helps me out and is so kind! Thank you John! More

by Moniquenall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John B. Auto Maintenance Desk!
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Jun 07, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 30, 2024

The service department is great! My service advisor was Brandon, I had a demolished driver side mirror and he expedited the repair in less than a week! More

by Robamy629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
May 31, 2024 -

AutoNation Honda Tucson Auto Mall responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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