AutoNation Honda Tucson Auto Mall - Service Center

Year over year the price for a basic oil change went from $37.22 to $54.76---and that was after a 15% discount because it took so long for the service. It took over 2 hours for a basic oil change when we we $37.22 to $54.76---and that was after a 15% discount because it took so long for the service. It took over 2 hours for a basic oil change when we were told it would be one-to-one and a half hours-which in of itself is way to long. And I do understand that the service includes an "X" point check of the vehicle. Alex was extremely nice but she had to deal with the actual folks doing the service work. More

We had done the maintenance service with this dealer for a long time since pandemic. We worked on different service specialists every time. Some of them are very nice. Some of them are not. I hope they will a long time since pandemic. We worked on different service specialists every time. Some of them are very nice. Some of them are not. I hope they will provide complimentary car wash and shuttle service very soon. It is so awful that we had to wait in a uncomfortable waiting area for a couple of hours until the service is done. More

Email notices of maintenance are glib and do not indicate why or what is needed. Maintenance folks don't seem to even understand them (though they do their best to accommodate things). Though one doesn't g why or what is needed. Maintenance folks don't seem to even understand them (though they do their best to accommodate things). Though one doesn't get a "warm and fuzzy" feeling from maintenance, they appear competent and polite enough. More

My service was done correctly and within the time estimated. No issues at all. I plan to continue with this dealership. estimated. No issues at all. I plan to continue with this dealership. More

My service representative Greg is a pleasure to work with and the knowledge he has show's over the 22 years I have known him. and the knowledge he has show's over the 22 years I have known him. More

Always great service. I have been bringing my Hondas to this location for many many years. I have referred several people who also now are steady customers. I would not I have been bringing my Hondas to this location for many many years. I have referred several people who also now are steady customers. I would not go anywhere else. They are honest, keep you informed of your vehicles progress and complete the work in a timely manner as promised. Never any hidden charges or surprises. John Beeman is the person who always handles my service arrangements and he is very through and knows his job. Great customer service More

The issue I reported was resolved to my satisfaction and appropriately covered by my warranty. appropriately covered by my warranty. More

I bought my CR-V here 5 years ago. I normally don't use dealer service departments, but had to have something done early on and have been coming back ever since. This visit was for ro I normally don't use dealer service departments, but had to have something done early on and have been coming back ever since. This visit was for routine maintenance and everything was handled in a timely and professional manner. No complaints. More

Everyone was very helpful and efficient during this routine service appointment. The personnel were knowledgeable and helpful. routine service appointment. The personnel were knowledgeable and helpful. More

We’ve owned Hondas for about 30 years. They’ve always been very reliable and easy to drive vehicles. Greg in repair has always been very honest with us and we rely on him for good advice. They’ve always been very reliable and easy to drive vehicles. Greg in repair has always been very honest with us and we rely on him for good advice. Whenever we decide on another vehicle, I’m sure it’ll be another Honda More